Customer Terms of Service

Last updated: [LAST UPDATED DATE]

Company: [COMPANY LEGAL NAME] (“Resurve”)
Contact: [CONTACT EMAIL]

These Customer Terms of Service (“Customer Terms”) apply when you use Resurve as a customer — someone who browses a business storefront, requests or completes a booking/reservation/order, pays or confirms payment, creates a customer account on resurve.net, or receives notifications about a booking.

They do not make you a business Account Owner. Business operators are covered by the platform Terms of Service. Privacy details are in the Privacy Policy.

Everyday language summaries are for convenience only and are not legally binding.

1. The Resurve customer experience

Which means: You book with a business through Resurve’s rails. The business usually provides the service; Resurve runs the software.

1. Locked storefronts (https://{handle}.resurve.net) are the business’s share link. You stay in that business’s ecosystem (no Explore / other operators on that surface).
2. Marketplace URLs on resurve.net (when available) are Resurve-indexed discovery pages. Lead provenance may be recorded as marketplace vs business_link.
3. After signup tied to booking/payment, you may use a customer dashboard on resurve.net for your bookings and, where allowed, cross-vertical suggestions for related services — not same-vertical competitor spam for relationships that began as business_link.

2. Accounts

Which means: Keep your login safe; provide accurate details.

1. You may need an account to complete booking or to access your dashboard. Provide accurate contact details.
2. You must be old enough to form a binding contract where you live (and meet any higher age the business or law requires for the service, such as driving age for rentals).
3. You are responsible for activity under your credentials.
4. We may suspend accounts for fraud, AUP violations, or risk.

3. Bookings and the contract of sale

Which means: Your contract for the underlying service is usually with the business, not Resurve.

1. When you book through a business’s Resurve storefront or POS-assisted flow, the contract for the rental, appointment, tour, or other service is generally between you and that business, who is the merchant of record unless a specific Resurve offering expressly says otherwise.
2. The business is responsible for providing the service, setting cancellation/refund rules (within law), and handling many fulfilment issues.
3. Resurve provides software for checkout, payment-state display, confirmations, reminders, documents, and operating-file visibility.

4. Prices, deposits, and payment states

Which means: Check what you owe, what is a deposit, and whether payment is confirmed, pending, cash, or Juice.

1. Prices, deposits, taxes, and fees shown at checkout should be reviewed before you confirm.
2. Payment states may include unpaid, pending, deposit paid, fully paid, cash to collect, Juice awaiting confirmation, refunded, failed, or similar labels. Customer-facing labels are meant to be plain language; they may map to richer internal states.
3. Payment confirmation on Resurve means Resurve recorded an authorised/confirmed payment event according to the PSP or the business’s offline confirmation — not necessarily that funds have settled to the business’s bank in one second.
4. Deposit hold, review, release, or refund visibility should be shown where the product supports it; bank timing may still depend on the PSP.

5. Your responsibilities

Which means: Show up with required documents; follow the business’s lawful policies.

1. Provide accurate identity, licence, and eligibility information when required (for example drivers for car rental).
2. Treat assets and premises reasonably; report incidents as the business and law require.
3. Do not use bookings for unlawful purposes.
4. Do not abuse messaging, reviews, or support channels.

6. Cancellations, refunds, and disputes

Which means: Start with the business’s policy; Resurve can help with platform/payment-state issues.

1. Cancellation and refund rules are primarily set by the business and displayed in their policies, subject to mandatory consumer law.
2. For payment-state errors on the platform, contact the business and/or Resurve support at [CONTACT EMAIL].
3. Chargebacks may be handled under PSP rules; abusive chargeback fraud may lead to account limits.

7. Notifications

Which means: We (and the business, via Resurve) may email and notify you in-app; WhatsApp only if opted in.

Transactional messages about bookings, payments, pickups/returns, documents, and reviews may be sent by email and in-app. WhatsApp is opt-in / event-selective. Notifications should deep-link to the relevant next action when the product supports it.

8. Content and reviews

Which means: Don’t post unlawful or fake content.

If you submit reviews, photos, or messages, you grant Resurve and the relevant business a licence to host and display them as part of the Services. Do not post infringing, defamatory, or illegal content.

9. Acceptable use

Customer use must comply with the Acceptable Use Policy where applicable (no fraud, no abuse of systems, no scraping).

10. Intellectual property

Resurve and its licensors own the platform UI, software, and marks. Businesses own or licence their Materials. You receive a limited right to use the customer surfaces for their intended purpose.

11. Disclaimers and liability

Which means: Platform as available; businesses provide the real-world service.

1. To the fullest extent permitted by law, Resurve is not liable for the quality, safety, or legality of a business’s underlying service, vehicle, or premises — those obligations sit with the business, subject to mandatory law.
2. Resurve’s liability for the software Services is limited as described in the platform Terms, adapted reasonably for consumers where mandatory consumer law requires stronger protections. Nothing in these Customer Terms excludes liability that cannot be excluded by law (for example death/personal injury caused by negligence where such exclusion is forbidden).

12. Privacy

Personal data is processed as described in the Privacy Policy and, where the business is controller, the business’s own notices.

13. Changes and termination

We may update these Customer Terms with notice as described in the platform Terms. You may close your customer account through available Account tools or by contacting [CONTACT EMAIL], subject to open bookings and legal retention needs. We may suspend or terminate for breach or risk.

14. Governing law

These Customer Terms follow the contracting party and governing law in the platform Terms ([COMPANY LEGAL NAME]; [GOVERNING LAW — provisional: laws of Mauritius]), except where mandatory consumer protections in your country of residence require otherwise.