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Terms of Service

Last updated 27 July 2026 · Version 1

Terms of Service

Last updated: [LAST UPDATED DATE]

Contracting party: [COMPANY LEGAL NAME], with registered address at [REGISTERED ADDRESS] (“Resurve”, “we”, “us”, or “our”).

Governing law (provisional): [GOVERNING LAW — provisional: laws of Mauritius].

Contact: [CONTACT EMAIL]

Welcome to Resurve. By creating a Resurve business account, claiming a handle, publishing a storefront, or using any Resurve Service, you agree to these Terms of Service (the “Terms”), our Acceptable Use Policy, and our Privacy Policy.

Everyday language summaries appear in bold under section headings for convenience only. They are not legally binding. Read the full Terms for your legal obligations.

Resurve provides a reservation and service operating platform that enables businesses to:

  • claim a Resurve handle and share a locked subdomain storefront (https://{handle}.resurve.net);
  • activate checkout for bookings, reservations, and related payments;
  • run a vertical- and market-specific operating system (for example car rental × Mauritius);
  • receive automation after commercial and operational events (confirmations, reminders, operating files, and related workflows).

Any such service is a “Service” or the “Services”. New features added to the Services are also subject to these Terms. The current Terms are always available at https://resurve.net/legal/terms.

1. Account Terms

Which means: You are responsible for your Account, the content you upload, and how your business uses Resurve. If you break these Terms we may suspend or cancel access. We will contact you at your Primary Email Address.

  1. To access the Services you must register for a Resurve business account (“Account”). You must provide accurate legal name (or business legal name), contact details, a valid email address, phone number where required, and any other information we mark as required. We may reject or cancel an Account at our discretion where permitted by law.
  2. You must be the older of (i) 18 years, or (ii) the age of majority where you live and from which you use the Services.
  3. You confirm that you receive the Services for a business activity, not solely for personal, household, or family purposes (except where a specific consumer-facing product expressly says otherwise).
  4. The email you provide (or update) is your “Primary Email Address”. You must monitor it. We may also use channels you opt into (such as WhatsApp) for Account-related messages.
  5. You are responsible for keeping credentials secure. We are not liable for loss from your failure to maintain Account security. We may require additional security measures.
  6. Technical support for the Services is provided to authorised Resurve users according to your plan or agreement.
  7. You must not reproduce, sell, resell, or exploit the Services without our written permission.
  8. You must not bypass technical limits, reverse engineer the Services (except where mandatory law allows), or process checkouts outside Resurve’s approved checkout flows when the Services require Resurve Checkout.
  9. You must not access the Services with robots, scrapers, or other automated means except as we expressly allow (for example documented APIs under separate terms).
  10. “Materials” means your trademarks, logos, photos, videos, listing and offering content, prices, policies, FAQs, reviews you supply, and other business content you provide to Resurve. Materials may be transmitted over networks and adapted for technical requirements.

2. Account Activation and Account Owner

Which means: One Account Owner is responsible for the Account and for staff who access it. If you sign up for your employer, your employer is the Account Owner.

2.1 Account Owner

  1. The person or entity that opens the Account is the “Account Owner” and contracting party, unless you sign up on behalf of an employer — then the employer is the Account Owner and you represent you have authority to bind them.
  2. The Account Owner’s legal name (or trading name where appropriate) should be clearly identifiable on the storefront where customers need to know who they are booking with.
  3. An Account is associated with one Account Owner. An Account Owner may operate multiple businesses or handles where we allow it.

2.2 Staff and team access

  1. Depending on your plan, you may invite staff with role-based permissions. Each staff user needs a valid identity (name and email).
  2. The Account Owner is responsible for staff, agents, and subcontractors complying with these Terms, and for their breaches as if they were the Account Owner’s own.

2.3 Payments and third-party payment accounts

  1. Resurve enables checkout and payment-state handling. Where supported, payment processing may occur under a direct merchant relationship between you and an approved payment service provider (“PSP”) or acquirer.
  2. Resurve is not intended to hold your funds in a Resurve-controlled payout wallet or impose an arbitrary Resurve holding period solely because checkout happened on Resurve. Settlement timing remains the PSP/acquirer’s responsibility. We do not promise literal one-second bank settlement unless a provider contractually supports that claim.
  3. Where we create or enable third-party payment options (cards, wallets, local methods such as cash/Juice recording, or others), you are responsible for activating, maintaining, or deactivating those options and complying with their terms.
  4. Offline / POS flows (cash, Juice, manual confirmation) are part of the Services where enabled; you remain responsible for accurate recording and customer communication.

2.4 Domains and handles

  1. Your primary distribution link is your Resurve handle subdomain (https://{handle}.resurve.net), which is a locked storefront (noindex; customer stays in your ecosystem). Indexed marketplace URLs on resurve.net (when available) are separate and attributed as marketplace demand.
  2. Handles must not collide with reserved platform labels. We may reclaim or refuse handles that violate policy or confuse platform hosts.
  3. If you purchase a domain through Resurve or a partner, renewal and DNS remain subject to the domain provider’s terms. Auto-renewal, where offered, is your responsibility to manage.

3. Resurve Rights

Which means: We can decide who gets the Services, change features, remove Materials that violate policy, and resolve Account ownership disputes.

  1. Not all features are available in every market or vertical. We may modify the Services where permitted by law.
  2. We may refuse or remove Materials that violate the AUP or these Terms, including offerings that are unlawful or prohibited.
  3. Abuse of Resurve staff may result in immediate termination.
  4. We may provide Services to competitors. We will not share your Confidential Information with them to do so.
  5. In ownership disputes we may request proof (business registration, ID, payment method digits, employment proof) and may suspend or transfer an Account as we reasonably determine.

4. Your Responsibilities

Which means: You run your business and own the relationship with your customers. Resurve is the platform — you are generally the merchant of record for sales through your storefront.

  1. You must provide public-facing contact information and, where applicable, terms, refund/cancellation, and fulfilment or pickup/return policies customers need to book with confidence.
  2. Except where Resurve expressly acts as merchant of record under a separate written product, you are the seller/merchant of record for sales through your locked storefront and related POS flows. Contracts of sale are between you and your customer. You are responsible for taxes you owe on your sales, refunds, fulfilment, fraud handling, consumer-protection compliance, and required disclosures.
  3. Resurve marketplace surfaces (when live) may attribute demand to Resurve (marketplace provenance) versus demand you bring via your subdomain (business_link). Attribution does not by itself make Resurve the merchant of record unless a separate program says so.
  4. You must comply with applicable laws and third-party rights.
  5. API access, if offered, is subject to separate API terms. You must secure API credentials.
  6. You agree to use Resurve Checkout for online sales associated with your Resurve-hosted storefront where the Services require it.

5. Payment of Fees and Taxes

Which means: Keep a valid payment method on file for Resurve Fees. Subscription, transaction, and add-on fees may apply. No general refunds of Fees unless required by law or we say otherwise in writing.

  1. “Fees” include subscription fees for Online and/or POS Services, transaction fees where applicable (for example when using payment providers other than a Resurve-preferred path), and additional fees for domains, apps, hardware, or add-ons.
  2. You must keep an authorised payment method on file. Fees are generally charged in the currency we indicate (often USD or local currency where offered).
  3. Subscription Fees are typically billed in advance on a recurring cycle. Transaction and Additional Fees may be charged as incurred. Invoices go to the Primary Email Address and/or Account admin.
  4. If payment fails, we may retry and may suspend the Account and storefront after a reasonable period. Prolonged non-payment may lead to termination.
  5. Fees are exclusive of applicable taxes unless stated. You are responsible for taxes on your purchase of Resurve Services and for taxes on your own sales to customers.
  6. Except where required by law or expressly stated, Resurve does not provide refunds of Fees.

6. Confidentiality

Which means: Each side protects the other’s non-public business information and uses it only to perform under these Terms.

“Confidential Information” includes non-public business, technical, customer, pricing, and security information. Exceptions include information that is public (through no breach), already known, independently developed, or rightly received from another source. Disclosure may be required by law with notice where legally permitted.

7. Limitation of Liability and Indemnification

Which means: The Services are provided as is. Our liability is limited. You indemnify us for your storefront, your sales, and your breaches.

  1. To the fullest extent permitted by law, Resurve and its suppliers are not liable for indirect, incidental, special, consequential, or exemplary damages, or loss of profits, goodwill, data, or other intangible losses, arising from the Services or these Terms.
  2. You indemnify and hold harmless Resurve and its officers, directors, agents, employees, and suppliers from third-party claims arising from (a) your breach of these Terms or the AUP; (b) your violation of law or third-party rights; or (c) any aspect of the transaction between you and your customer (including refunds, fraud, and consumer-protection claims).
  3. You are responsible for breaches by your affiliates, agents, and subcontractors.
  4. The Services are provided “as is” and “as available” without warranties of uninterrupted, error-free, or secure operation, except warranties that cannot be excluded by law.
  5. We are not responsible for your tax obligations related to your use of the Services or your sales.

8. Intellectual Property and Your Materials

Which means: You keep ownership of your Materials. You grant Resurve a licence to host and operate the Services (and, where applicable, promote storefronts). Resurve keeps its own IP.

8.1 Your Materials

  1. You grant Resurve a non-exclusive, transferable, sub-licensable, royalty-free, worldwide licence to host, use, reproduce, display, distribute, modify (for technical/formatting needs), and create derivative works of Materials as needed to operate, improve, secure, and promote the Services, including listing your storefront on marketplace channels when you participate.
  2. You represent you have rights to grant this licence and required consents for personal data in Materials.
  3. Removing your storefront or Account does not terminate licences needed for rights or obligations that arose during the term (for example backups, legal holds, or completed transactions).
  4. You grant a similar licence to use Your Trademarks to operate and promote the Services.

8.2 Resurve intellectual property

  1. You may not use Resurve trademarks, logos, or confusingly similar marks without written authorisation.
  2. You may not register domains, ads keywords, or social handles that misuse Resurve marks.
  3. These Terms do not grant you patent licences except as needed to use the Services as offered.

9. Additional Services

Which means: Extra products (POS, messaging, themes/apps, betas, third-party integrations) may have extra terms. Third-party services are at your risk.

  1. POS Services. Where enabled, POS must generally use the same payment approach as your online flows where we require consistency. Hardware purchase terms and returns follow the applicable hardware agreement. Transmissions are at your risk despite encryption.
  2. Messaging (email, WhatsApp, SMS). You must comply with anti-spam, consent, and telecom laws. We may scan content for abuse. WhatsApp and similar channels are opt-in / event-selective where we design them that way.
  3. Third Party Services. Apps and partners are between you and the provider. Enabling them authorises data sharing needed for interoperability. We do not warrant third parties.
  4. Beta Services. Betas may change or end at any time, may be confidential, and are used at your own risk.
  5. Pixels / tracking. If you add tracking, you must obtain required consents and comply with privacy law.
  6. Agentic or AI-assisted tools. If offered, supplemental terms may apply; you remain responsible for outputs you publish to customers.

10. Feedback

Which means: Ideas you send us can be used freely by Resurve without obligation to you.

Feedback is not confidential and may be used without compensation or attribution obligation, to the extent permitted by law.

11. Intellectual Property Infringement

Which means: Do not post infringing content. Report infringement to us.

We may remove Materials and suspend Accounts that infringe others’ rights. Report claims to [CONTACT EMAIL] with enough detail to investigate.

12. Privacy and Data Protection

Which means: Privacy details live in our Privacy Policy and, where applicable, a Data Processing Addendum. Card data security follows PCI boundaries with the PSP.

See the Privacy Policy. Where we process customer personal data on your behalf as a processor, a DPA may apply. PCI DSS compliance responsibilities are allocated between Resurve and you depending on who stores, processes, or transmits account data. Do not impair checkout security controls.

13. Contracting Party, Law, and Disputes

Which means: These Terms are with [COMPANY LEGAL NAME]. Disputes follow the governing law and courts we specify (provisional Mauritius framing until Legal finalises entity details).

  1. Contracting party: [COMPANY LEGAL NAME], [REGISTERED ADDRESS].
  2. Governing law: [GOVERNING LAW — provisional: laws of Mauritius], without conflict-of-law rules that would point elsewhere, except where mandatory local consumer or merchant protections apply.
  3. Courts: [EXCLUSIVE COURTS — provisional: competent courts of Mauritius], except where mandatory law gives you a different forum.

14. Term and Termination

Which means: You can cancel through support or Account tools we provide. We may suspend or terminate for breach, fraud, or legal reasons. Fees already owed remain due; storefronts go offline.

  1. These Terms start when you complete registration or first use the Services and continue until terminated.
  2. You may terminate by following the cancellation instructions we provide.
  3. We may suspend or terminate for any reason permitted by law, including suspected fraud or AUP violations.
  4. On termination: access ends; storefronts may go offline; unpaid Fees become due; no Fee refunds except as required by law; licences survive as needed for accrued obligations.

15. Modifications

Which means: We may update these Terms. Material adverse changes get reasonable notice when practicable. Continued use means acceptance.

  1. We may update these Terms. For material adverse changes we will give reasonable advance notice via Primary Email Address or Account notice, except for legal, security, fraud, or abuse-prevention changes that may take effect sooner.
  2. Fee changes for paid subscriptions generally get at least 30 days’ notice where practicable.
  3. If you disagree, stop using the Services and cancel.

16. General

  1. These Terms plus incorporated policies are the entire agreement for the Services, superseding prior versions for ongoing use.
  2. Failure to enforce a provision is not a waiver.
  3. Invalid provisions are modified to the minimum extent needed; the rest remain in force.
  4. You may not assign these Terms without our consent. We may assign them.
  5. Surviving sections include Account Terms (accrued obligations), Fees, Confidentiality, Liability/Indemnity, IP licences as needed, Third Party disclaimers, Privacy, Contracting Party, Termination effects, Modifications (as applicable), and General.

[COMPANY LEGAL NAME]
[REGISTERED ADDRESS]
[CONTACT EMAIL]