Customer Terms of Service

Last updated: 23 August 2026

Company: RESURVE LTD, a company incorporated in Mauritius (Company No. 236684; Business Registration Number (BRN) C236684), with registered office at Lot 2, Robert Rey Street, Roches Brunes, Beau Bassin, Mauritius (“Resurve”, “we”, “us”, or “our”).

Contact: legal@resurve.net

These Customer Terms of Service (“Customer Terms”) govern your access to and use of Resurve as a customer, guest, renter, passenger, client, purchaser, or other recipient of a product or service offered by an independent business using Resurve.

They apply when you:

browse resurve.net;
browse a Business storefront at https://{handle}.resurve.net;
use a Resurve marketplace or discovery surface;
create or use a Customer account;
request, make, manage, change, or cancel a booking, reservation, rental, appointment, order, or other transaction;
use a checkout or payment-related experience made available through Resurve;
receive or respond to booking, payment, pickup, return, document, or other notifications through Resurve;
submit a review, message, photograph, document, or other content through Customer-facing Resurve Services; or
otherwise access or use a Resurve Customer-facing Service.

These Customer Terms do not make you a Business Account Owner. Businesses using Resurve are governed by the Terms of Service and other Business-facing terms.

Your use of the Services is also subject to the Acceptable Use Policy. Information about personal-data processing is provided in the Privacy Policy and Cookie Policy.

Everyday-language summaries beginning with “Which means” are provided for convenience only. They do not replace, limit, or modify the legal wording of these Customer Terms.

Nothing in these Customer Terms excludes, waives, restricts, or limits any consumer or other legal right that cannot lawfully be excluded, waived, restricted, or limited.

1. Definitions

Which means: “Resurve” is the software platform. “Business” is the company actually renting the car or providing the underlying service.

For these Customer Terms:

1.1 Business

“Business” means an independent business, merchant, rental operator, service provider, supplier, seller, venue, or other commercial operator that uses Resurve to advertise, offer, book, manage, fulfil, communicate about, or receive payment relating to its own products or services.

1.2 Business Services

“Business Services” means the real-world or third-party products, rentals, reservations, appointments, tours, transport, goods, services, vehicles, premises, extras, insurance products, protection arrangements, delivery, fulfilment, or other offerings supplied or arranged by a Business rather than by Resurve.

1.3 Business Contract

“Business Contract” means the contract between you and a Business relating to the Business Services, including applicable:

booking details;
price;
rental agreement;
terms of rental;
cancellation policy;
refund policy;
deposit policy;
no-show policy;
driver requirements;
insurance or protection terms;
mileage rules;
fuel or charging rules;
pickup and return rules;
damage terms;
fines and toll terms;
age restrictions;
additional-driver terms;
Business privacy notice; and
other Business-specific terms disclosed or otherwise lawfully incorporated into that transaction.

1.4 Customer

“Customer”, “you”, or “your” means the person accessing or using Customer-facing Resurve Services.

Where you lawfully make a booking for another person, additional terms in Section 12 apply.

1.5 Customer Account

“Customer Account” means an account that Resurve makes available to a Customer for purposes such as:

managing bookings;
viewing transaction information;
accessing documents;
communicating;
managing profile information;
storing permitted preferences; or
using other Customer-facing Resurve features.

1.6 Booking

“Booking” includes a reservation, rental, appointment, order, request, hire, purchase, or similar transaction initiated through the Services.

A “Booking Request” may not itself constitute acceptance by the Business. Whether and when a binding Business Contract is formed depends on the booking flow, confirmation, Business terms, and applicable law.

1.7 Services

“Services” means Resurve’s Customer-facing software, websites, applications, marketplace or discovery surfaces, booking interfaces, checkout interfaces, payment-state functionality, communications, Customer Account, document interfaces, review tools, and related technology.

Business Services are not Resurve Services.

2. Resurve’s role

Which means: Resurve supplies the software. The Business usually supplies the car, appointment, tour, rental, product, or other real-world service.

Resurve provides technology that enables Customers to discover, communicate with, book with, pay or record payment to, and manage transactions with independent Businesses.

Except where Resurve expressly identifies itself in separate written terms as the supplier or merchant for a particular Resurve-owned service:

Resurve does not provide the underlying Business Services.
Resurve is not the seller, lessor, rental operator, fleet owner, vehicle owner, tour operator, transport provider, driver, accommodation provider, insurer, insurance broker, claims adjuster, repairer, mechanic, or professional service provider for the Business Services.
Resurve is not the merchant of record for the Business’s underlying sale or rental merely because the transaction uses Resurve software.
Resurve does not own, possess, maintain, inspect, operate, or control a Business’s vehicles, premises, inventory, staff, or other assets merely because they appear in the Services.
Resurve does not employ, supervise, or control the Business’s personnel.
Resurve does not guarantee the Business’s licences, insurance, solvency, qualifications, availability, identity, conduct, legal compliance, or performance.
Resurve is not responsible for fulfilling the Business Contract.
Resurve is not automatically a party to disputes arising from the Business Services.

Resurve may provide:

storefront hosting;
marketplace discovery;
booking workflows;
payment-state information;
PSP integrations;
reservation records;
reminders;
messaging;
documents;
operating-file visibility;
review functionality;
analytics;
support relating to the Resurve software; or
other technology.

Providing those functions does not transfer the Business’s obligations to Resurve.

The legal characterisation of a service may be affected by mandatory law. Nothing in these Customer Terms attempts to override a legal status that a competent authority determines applies as a matter of non-waivable law.

3. Your separate contract with the Business

Which means: You have one relationship with Resurve for the software and a separate relationship with the Business for the actual rental or service.

When you make a Booking for Business Services, you generally enter into a separate Business Contract directly with the relevant Business.

The Business Contract governs matters such as:

what the Business will provide;
the vehicle, service, product, or resource;
availability;
price;
taxes and mandatory Business charges;
deposit requirements;
cancellation;
no-shows;
extensions;
refunds;
pickup;
delivery;
return;
mileage;
fuel or charging;
additional drivers;
insurance or protection arrangements;
loss or damage;
cleaning;
fines;
tolls;
parking charges;
Customer conduct;
liability between you and the Business; and
other terms of the underlying transaction.

3.1 Resurve is not a party to the Business Contract

Unless a specific Resurve product expressly states otherwise, Resurve is not a party to the Business Contract.

A Business’s use of Resurve does not make:

the Business Resurve’s employee;
the Business Resurve’s agent;
Resurve the Business’s principal;
Resurve and the Business legal partners;
Resurve a joint venturer with the Business; or
Resurve responsible for the Business’s acts or omissions.

3.2 Business identity

Before confirming a Booking, you should review the identity and available terms of the relevant Business.

The Business is responsible for providing legally required Business identity, licensing, pricing, service, cancellation, refund, and other disclosures.

If a Business uses a trading name, the Business may also disclose its legal entity information where required.

3.3 Business-specific terms

A Business may impose its own lawful terms.

You are responsible for reviewing Business-specific terms presented to you before confirming a Booking.

If there is a conflict between:

these Customer Terms; and
a Business Contract,

the Business Contract controls the relationship between you and the Business regarding the underlying Business Services, while these Customer Terms control the relationship between you and Resurve regarding the Resurve Services.

A Business cannot modify Resurve’s obligations or make promises on Resurve’s behalf unless Resurve expressly authorises that Business in writing to do so.

3.4 Mandatory consumer rights

A Business Contract remains subject to mandatory consumer, rental, safety, transport, insurance, product, or other laws applicable to the Business and Customer.

Nothing displayed in Resurve software makes an unlawful Business term lawful.

4. Storefronts, marketplace surfaces, and provenance

Which means: A Business’s own Resurve link and a Resurve marketplace page may look different, but neither makes Resurve the rental operator.

4.1 Business storefronts

A Business may use a storefront such as:

https://{handle}.resurve.net

A storefront is a Resurve-hosted interface through which the Business can present its own:

identity;
vehicles;
products;
services;
prices;
availability;
policies;
booking options; and
other Business Materials.

A Business storefront is not a representation that Resurve owns or operates the Business.

4.2 Resurve marketplace and discovery

Where Resurve operates marketplace, directory, search, recommendation, or discovery features on resurve.net, Customers may discover Businesses or Business Services through those features.

Marketplace inclusion does not mean that Resurve:

guarantees the Business;
recommends the Business as suitable for every Customer;
guarantees a particular Business ranking;
has inspected every asset or service;
guarantees licensing or insurance; or
assumes responsibility for Business Services.

4.3 Provenance and attribution

Resurve may record whether a Customer interaction originated through:

a Business-controlled or Business-shared link;
a Resurve marketplace;
an Affiliate;
a campaign;
another referral source; or
another permitted attribution mechanism.

For example, internal records may distinguish business_link and marketplace provenance.

Provenance may be used for:

analytics;
product operation;
attribution;
marketplace measurement;
future commercial programs;
fraud prevention;
recommendation logic; or
other purposes described in the Privacy Policy.

Provenance does not transfer ownership of the Customer or create an exclusive property right in a person.

4.4 Recommendations and rankings

Search results, rankings, suggestions, recommendations, labels, or personalised content may be influenced by factors such as:

Customer search inputs;
location;
availability;
price;
relevance;
Business information;
marketplace configuration;
historical interaction;
product rules;
quality or trust signals;
commercial arrangements where legally permitted;
technical factors; or
other legitimate criteria.

Unless expressly stated otherwise, a ranking or recommendation is not professional advice, a guarantee, or an endorsement.

Resurve may change ranking or recommendation methods as the Services evolve.

5. Eligibility

Which means: You must be legally able to use the Service and meet the Business’s separate requirements for the thing you are booking.

To enter into these Customer Terms, you must:

have legal capacity to agree to them;
be at least 18 years old or the age of majority where you live, whichever is higher where required by applicable law; and
not be prohibited by law from using the Services.

A Business may impose additional eligibility requirements for Business Services.

For example, a car-rental Business may require:

a minimum or maximum driver age;
a valid driving licence;
a licence held for a minimum period;
an accepted issuing country or jurisdiction;
a security deposit;
a valid payment method;
a particular licence class;
additional identification;
an additional-driver declaration;
insurance eligibility; or
other lawful rental requirements.

Resurve’s Customer Account eligibility does not mean that you satisfy the Business’s rental or service eligibility rules.

The Business is responsible for deciding whether to provide its Business Services to you, subject to applicable law.

6. Customer Accounts

Which means: Keep your account accurate and secure. A Resurve Customer Account does not guarantee that a Business will accept a booking.

You may be able to browse or book some Business Services without creating a Customer Account. Other features may require one.

If you create a Customer Account, you must:

provide materially accurate information;
keep your contact information reasonably current;
maintain control of your login credentials;
use reasonable measures to secure your account; and
promptly notify Resurve if you know or reasonably suspect that your Customer Account has been compromised.

6.1 Account information

Resurve may require information such as:

name;
email;
mobile number;
password or authentication method;
country;
language;
profile information; or
other information reasonably required for the Customer Service.

Additional information may be required for a particular Booking by the Business, a PSP, or an authorised verification provider.

You must not:

sell your Customer Account;
transfer it to another person;
knowingly allow another person to impersonate you through it;
disclose authentication codes to an unauthorised person;
use another person’s Customer Account without permission; or
create additional Accounts to evade suspension, fraud controls, limits, Business rules, or enforcement.

6.3 Account activity

You are responsible for activity conducted using your Customer Account to the extent permitted by applicable law.

If unauthorised activity occurs despite reasonable care by you, applicable law may provide rights that these Customer Terms do not restrict.

6.4 Account suspension is separate from a Booking

Suspension, restriction, or closure of a Customer Account does not, by itself:

cancel a Business Contract;
cancel an existing rental;
extinguish money owed to a Business;
create a refund entitlement;
excuse return of a vehicle;
release a Business from its own obligations; or
transfer the Business Contract to Resurve.

If account access is unavailable while an active Business Contract exists, you remain responsible for contacting the Business directly where reasonably necessary to manage the underlying service.

7. Verification and identity information

Which means: A Business may need to verify who you are. Resurve can provide tools for that, but a successful upload is not a guarantee that you are eligible.

Depending on the Services or Business requirements, you may be asked to provide:

legal name;
date of birth;
address;
driving licence;
passport or identity document;
proof of address;
photograph;
payment information;
booking information; or
other verification information.

You must provide information that is:

genuine;
current where required;
materially accurate; and
yours to provide.

You must not provide:

a forged document;
altered identification;
a stolen identity;
a knowingly invalid driving licence;
a false address;
another person’s document without lawful authority; or
materially misleading eligibility information.

7.1 Verification does not transfer responsibility

Resurve may provide document collection, verification, fraud, or identity tools.

A status such as:

uploaded;
received;
verified;
checked;
completed; or
similar

means only what the relevant feature expressly states.

It does not necessarily mean that Resurve guarantees:

the Customer’s identity;
legal driving eligibility;
licence validity in every jurisdiction;
insurance eligibility;
absence of fraud;
suitability for a Business Service; or
the Business’s legal right to rely on that information.

The Business remains responsible for any verification it is legally or contractually required to perform before providing its Business Services.

7.2 Third-party verification

Where a third-party identity or verification provider is used, that provider may have its own terms and privacy notice.

Resurve is not responsible for an independent provider’s decisions or processing except to the extent liability cannot lawfully be excluded.

8. Booking requests, confirmations, and contract formation

Which means: Clicking “request” may not mean the Business has accepted. Read the confirmation.

A Booking may be:

instantly accepted;
subject to Business approval;
subject to availability;
subject to verification;
subject to payment authorisation;
subject to a deposit;
subject to other Business requirements; or
otherwise conditional.

The relevant booking flow should indicate the applicable status.

8.1 Review before confirming

Before you confirm a Booking, you should review:

Business identity;
dates;
times;
pickup and return location;
vehicle or service;
price;
currency;
taxes and fees shown;
deposit;
cancellation terms;
refund terms;
eligibility requirements;
insurance or protection terms where applicable;
mileage limits;
fuel or charging rules;
extras;
Business terms; and
other material booking information presented to you.

You are responsible for correcting errors before confirmation where the interface provides a reasonable opportunity to do so.

8.2 Booking confirmation

Resurve may send or display an electronic booking confirmation.

A Resurve confirmation can serve as an electronic record of:

information submitted;
a Business’s acceptance;
a status reported by the Business or system; or
another booking event.

The exact legal effect of the confirmation depends on the Business Contract, booking flow, and applicable law.

A Resurve confirmation is not a promise by Resurve to personally provide the underlying Business Service.

8.3 Availability

Business Services are subject to availability.

Resurve does not guarantee that information supplied by a Business about:

availability;
vehicle status;
opening hours;
staff;
inventory;
location;
pricing; or
other Business information

will always be complete, accurate, or current.

Businesses are required under their Resurve terms to maintain appropriate information, but Resurve cannot independently verify every listing or operational change.

8.4 Obvious technical errors

Resurve may correct a technical, display, calculation, duplication, or transmission error in its software.

Whether a Business may cancel or change an already-formed Business Contract because of a pricing or listing error is determined by:

the Business Contract;
applicable law; and
the circumstances.

Resurve’s correction of a software display does not itself create a right for a Business to disregard mandatory consumer law.

9. Prices, currency, taxes, fees, and extras

Which means: The Business sets most underlying prices. Check the final booking details before confirming.

Prices for Business Services are generally set by the Business.

The displayed amount may include or separately identify, depending on the Business and applicable law:

base rental or service price;
taxes;
deposits;
delivery;
airport or location charges;
extras;
additional drivers;
mileage;
insurance or protection products;
cleaning;
equipment;
optional products;
platform or marketplace fees where applicable;
payment-related fees where lawful; or
other charges.

9.1 Additional purchases

If you request additional Business Services after the initial Booking, the final price may increase.

Examples may include:

extending a rental;
adding an additional driver;
buying extra mileage;
adding a child seat;
requesting delivery;
adding insurance or protection;
purchasing fuel or charging services; or
otherwise modifying the Business Contract.

The Business is responsible for disclosing charges as required by law.

9.2 Currency

A Booking will generally identify the transaction currency.

If your bank, card issuer, wallet, or payment provider converts currency, that provider may impose:

exchange rates;
conversion spreads;
foreign-transaction fees; or
other charges.

Those amounts are not controlled by Resurve unless expressly stated.

9.3 Taxes

Taxes on Business Services are generally the responsibility of the Business as required by applicable law.

Resurve may display tax information supplied by:

the Business;
a tax calculation system;
a PSP; or
another authorised source.

A tax receipt or invoice for Business Services may need to be obtained from the Business.

10. Payments and payment providers

Which means: Resurve can connect checkout to a PSP, but that does not make Resurve a bank or guarantee settlement.

Where online payment is enabled, payment processing may be performed by an independent payment service provider (“PSP”), acquiring bank, wallet provider, or other payment participant.

Unless a specific Resurve payment product expressly states otherwise:

Resurve is not a bank.
Resurve is not a deposit-taking institution.
Resurve is not a lender.
Resurve is not an insurer of payment.
Resurve does not guarantee that a transaction will be authorised.
Resurve does not guarantee that an authorised transaction cannot later be reversed or charged back.
Resurve does not guarantee a particular bank-settlement time.
Resurve does not hold Business funds in a Resurve-controlled customer escrow account merely because the checkout occurred through Resurve.
A PSP may separately process information and apply its own fraud, compliance, authentication, and payment rules.

10.1 Valid payment method

Where required, you must provide a payment method that:

you are authorised to use;
is valid;
can support the required amount; and
complies with applicable payment rules.

You must not knowingly use:

a stolen card;
an unauthorised account;
false billing information;
a fraudulent wallet;
another person’s payment credentials without authority; or
a payment method for unlawful purposes.

10.2 Payment authorisation

Submitting a payment may authorise the PSP or relevant merchant participant to:

request authorisation;
place a permitted pre-authorisation hold;
capture an authorised amount;
process an agreed refund;
process an additional charge lawfully permitted by the Business Contract; or
take another payment action disclosed at checkout or otherwise validly authorised.

The exact payment rights of the Business depend on the Business Contract, PSP rules, and applicable law.

10.3 Third-party payment terms

Payment processing may be subject to the terms and privacy practices of:

the PSP;
acquiring bank;
card network;
issuing bank;
wallet provider; or
another payment participant.

Resurve is not responsible for an independent payment provider’s:

service outage;
decline;
fraud decision;
exchange rate;
card rule;
bank fee;
authorisation hold;
settlement delay; or
other independent act or omission,

except to the extent liability cannot lawfully be excluded.

11. Payment states, offline payments, and settlement

Which means: “Paid” means the system recorded a payment event. It does not necessarily mean money is already sitting in the Business’s bank account.

Resurve may display payment-related states such as:

unpaid;
payment required;
pending;
authorised;
deposit paid;
partially paid;
fully paid;
payment failed;
cash to collect;
bank transfer pending;
mobile-wallet payment awaiting confirmation;
Juice awaiting confirmation;
refunded;
partially refunded;
reversed;
disputed;
chargeback;
deposit held;
deposit release initiated; or
another plain-language status.

Customer-facing labels may simplify more detailed internal or PSP states.

11.1 Provider-reported states

Where payment is processed through a PSP, a payment status may be based on information received from that provider.

Resurve may update or correct a status if:

a PSP sends a later event;
an authorisation expires;
a transaction is reversed;
a refund occurs;
a chargeback occurs;
a duplicate event is corrected;
a technical error is found; or
other legitimate payment information changes.

11.2 Business-confirmed offline states

Where the Business records:

cash;
bank transfer;
Juice;
manual payment;
payment on pickup;
payment on return; or
another offline payment,

the Business may be responsible for confirming that payment.

A status entered manually by a Business means that Resurve recorded the Business’s statement. It does not mean that Resurve independently verified or received the money.

11.3 Settlement is different from payment status

A payment shown as authorised or paid does not necessarily mean:

the Business has received final bank settlement;
settlement cannot later reverse;
no chargeback can occur; or
funds settled within any particular number of seconds, minutes, hours, or days.

Settlement timing is generally controlled by the relevant PSP, acquirer, bank, payment method, and applicable rules.

12. Bookings for another person and additional participants

Which means: If you book for someone else, make sure the Business allows it and the actual participant meets the requirements.

A Business may permit or prohibit a Customer from making a Booking for another person.

If you make a Booking on behalf of another person, you represent that:

you have authority to provide the information you submit about that person;
you have authority to make the Booking where required;
you will communicate relevant Business Contract terms to that person;
the person meets applicable eligibility requirements; and
the Booking does not misrepresent who will actually receive or use the Business Services.

12.1 Car-rental drivers

A Customer must not allow a person to drive a rental vehicle where that person is not permitted to do so under:

applicable law;
the Business Contract;
the Business’s insurance requirements; or
another binding vehicle-use rule.

If additional drivers must be named or approved, you are responsible for ensuring that requirement is followed.

A Resurve Customer Account belonging to the booking Customer does not automatically authorise another person to drive.

12.2 Minors

Where a Booking lawfully involves a minor, the responsible adult must have any parental, guardian, or other authority required by law and must comply with the Business’s applicable rules.

Resurve Services are not intended to allow a minor who lacks legal capacity to independently create a binding rental or other contract where law prohibits it.

13. Car-rental Customer obligations

Which means: If you rent a vehicle, provide valid information, drive lawfully, follow the rental agreement, and return the car as agreed.

Where your Booking involves a vehicle, you must comply with:

applicable traffic law;
driving-licence requirements;
the Business Contract;
lawful insurance conditions;
vehicle-use restrictions;
pickup and return rules; and
other lawful requirements applicable to the rental.

Without limiting the Business Contract, you must not knowingly:

drive without a valid licence required for the vehicle and jurisdiction;
permit an unauthorised driver to drive;
drive while impaired by alcohol, drugs, medication, fatigue, or another condition where driving would be unlawful or unsafe;
use the vehicle for an unlawful purpose;
intentionally damage the vehicle;
conceal an accident or material incident where reporting is required;
provide false information about vehicle damage;
falsify pickup or return evidence;
tamper unlawfully with a tracking, safety, odometer, telematics, immobilisation, or vehicle-security system;
steal, convert, unlawfully retain, sell, pledge, dismantle, or dispose of the vehicle;
use the vehicle outside authorised geographic or usage limits where the Business Contract lawfully restricts that use; or
otherwise use the vehicle in a manner prohibited by applicable law or the Business Contract.

13.1 Vehicle condition

The Business is responsible for providing a vehicle that satisfies the Business’s legal and contractual obligations.

Resurve does not inspect the physical vehicle.

A Resurve status such as:

available;
ready;
inspected;
checked out;
active;
maintained; or
similar

is not a safety certification by Resurve.

13.2 Customer inspection

You should conduct any reasonable pickup inspection required or permitted by the Business Contract and promptly report material visible issues through the method made available by the Business.

If you reasonably believe a vehicle is unsafe to drive:

do not continue using it merely because a Resurve system displays the rental as active;
contact the Business;
follow applicable road-safety requirements; and
contact local emergency or roadside services where appropriate.

Resurve cannot remotely determine whether a physical vehicle is roadworthy.

14. Accidents, damage, theft, fines, tolls, fuel, and other rental events

Which means: These issues are primarily between you and the rental Business under the rental agreement. Resurve can store records without becoming the claims decision-maker.

A Business may use Resurve to record information concerning:

pickup condition;
return condition;
photographs;
videos;
odometer;
fuel or charge;
damage;
collision;
theft;
fines;
tolls;
parking;
cleaning;
late return;
lost keys;
towing;
recovery;
repair;
insurance;
police references;
Customer statements; or
other rental events.

The existence of a Resurve record does not mean Resurve:

inspected the vehicle;
witnessed the event;
verified fault;
determined legal liability;
adjusted an insurance claim;
approved a repair amount;
certified evidence;
guaranteed that a Business charge is correct; or
decided a dispute between you and the Business.

14.1 Incident reporting

If an accident, theft, injury, breakdown, or other incident occurs, you must:

take any action required by law;
contact emergency services where necessary;
follow lawful Business reporting requirements;
provide materially accurate information;
preserve evidence where reasonably required; and
not fabricate or alter evidence.

14.2 Fines, tolls, and government charges

Responsibility for:

fines;
tolls;
parking fees;
congestion charges;
road charges;
administrative charges; and
similar amounts

is governed by the Business Contract and applicable law.

Resurve may facilitate recording or communication of those amounts without assuming the underlying debt.

14.3 Damage disputes

If you dispute a Business damage charge, the dispute is generally between you and the Business, subject to:

the Business Contract;
applicable law;
insurance;
PSP procedures; and
other applicable dispute mechanisms.

Resurve may provide software or support to communicate or display information but is not required to adjudicate physical damage or fault.

15. Insurance, protection plans, and roadside assistance

Which means: Resurve is not your insurer. Read the Business or insurer’s actual coverage terms.

Unless Resurve expressly enters into a separate written regulated arrangement that states otherwise, Resurve:

does not insure Customers;
does not insure Business vehicles;
does not underwrite insurance;
does not guarantee insurance coverage;
does not act as an insurance broker;
does not determine insurance claims;
does not determine fault;
does not guarantee roadside assistance; and
does not provide legal advice concerning insurance.

A Business may:

include insurance;
require insurance;
offer protection;
sell or arrange an optional product where lawfully authorised;
apply an excess or deductible;
require a security deposit; or
impose other lawful risk terms.

Those arrangements are governed by the Business Contract, insurer terms, or other provider terms.

15.1 Review coverage yourself

Before using a vehicle, you should review:

what insurance or protection is included;
exclusions;
excess or deductible;
permitted drivers;
geographic restrictions;
prohibited uses;
reporting requirements;
claim deadlines; and
other relevant conditions.

If you require advice about insurance coverage, you should obtain it from:

the Business;
the insurer;
an authorised insurance professional; or
another appropriately qualified source.

A Resurve interface displaying an insurance field, policy reference, protection selection, or excess amount does not itself constitute advice or a guarantee of coverage.

16. Deposits, pre-authorisations, and security amounts

Which means: A deposit may be a charge, a pre-authorisation, cash held by the Business, or another arrangement. Resurve does not necessarily hold it.

A Business may require a:

refundable deposit;
non-refundable booking deposit where lawful;
security deposit;
card pre-authorisation;
payment hold;
cash deposit;
bank transfer; or
other lawful security arrangement.

The Business is responsible for clearly describing its deposit terms as required by law.

16.1 Payment holds

A card pre-authorisation may:

reduce available card balance;
appear as pending;
remain visible after the Business or PSP has initiated release; or
be released according to the issuing bank’s timetable.

Resurve does not control an issuing bank’s release time.

16.2 Deposit release

Where Resurve displays:

release requested;
release initiated;
refunded;
deposit returned; or
similar,

the status may indicate that the relevant action was initiated or reported.

It does not guarantee that your bank has already made the funds available.

16.3 Deposit disputes

A dispute over whether a Business is entitled to retain all or part of a deposit is generally governed by:

the Business Contract;
evidence;
applicable law;
PSP procedures; and
any applicable insurance or dispute process.

Resurve does not become the holder or guarantor of a deposit merely because the deposit status is shown in Resurve.

17. Cancellations, modifications, extensions, no-shows, and refunds

Which means: The Business’s disclosed policy usually controls, subject to mandatory law.

Cancellation, modification, extension, no-show, and refund terms are generally set by the Business in the Business Contract, subject to mandatory law.

You should review those rules before confirming a Booking.

17.1 Cancellation requests

Where the Services provide a cancellation tool, you may be able to submit a cancellation through Resurve.

A cancellation is effective according to the relevant booking flow, Business Contract, and confirmation.

Merely:

closing a browser;
deleting an app;
deleting your Customer Account;
disputing a card charge;
ignoring a message; or
failing to attend

does not necessarily cancel the Business Contract.

17.2 Extensions and changes

A requested change may require Business approval.

A vehicle rental extension, for example, may be subject to:

vehicle availability;
additional payment;
insurance;
legal limits;
Business approval; or
other conditions.

Do not assume an extension is approved until the applicable confirmation is provided.

17.3 No-shows

A Business may impose a lawful no-show charge or retain a lawful deposit if that policy was properly disclosed and applies under the Business Contract.

Resurve does not independently create a no-show fee merely by providing the software field.

17.4 Refunds

Refund entitlement is generally determined by:

the Business Contract;
mandatory consumer law;
PSP or payment rules where applicable; and
the facts of the transaction.

A refund marked as initiated may take additional time to appear through your bank or payment provider.

17.5 Mandatory cancellation rights

Some jurisdictions provide statutory cancellation, refund, or withdrawal rights for particular transactions and exceptions for services supplied on specified dates or other categories.

Nothing in these Customer Terms removes a right that mandatory law gives you.

18. Chargebacks and payment disputes

Which means: You can use legitimate payment rights. Do not use a chargeback as a way to keep both the service and the money through fraud.

If you believe a charge is incorrect, you should ordinarily first review:

the Booking;
the Business Contract;
payment status; and
relevant Business communications,

and contact the Business where appropriate.

You may also contact your payment provider or exercise a chargeback or payment-dispute right where legally and contractually available.

18.1 Legitimate disputes are not prohibited

Nothing in these Customer Terms prohibits a good-faith:

chargeback;
card dispute;
bank complaint;
consumer complaint; or
exercise of a legal payment right.

18.2 Chargeback fraud is prohibited

You must not knowingly:

dispute a payment you know was valid solely to obtain a free service;
claim that an authorised payment was unauthorised when you know that claim is false;
file duplicate disputes after receiving a full refund;
fabricate evidence;
falsely deny receiving Business Services;
conceal material facts from a PSP; or
otherwise commit payment fraud.

Resurve may suspend or restrict Customer Accounts associated with credible evidence of payment abuse, subject to applicable law.

18.3 PSP decisions

A PSP, bank, or card network may make an independent chargeback or payment decision.

Resurve is not responsible for that independent decision merely because Resurve transmitted relevant payment-state or transaction information.

19. Business failures, cancellations, and service problems

Which means: If the Business cancels, is closed, gives you the wrong car, or provides poor service, the Business remains primarily responsible.

Problems with Business Services may include:

Business cancellation;
unavailable vehicle;
wrong vehicle;
material listing mismatch;
late delivery;
Business no-show;
poor service;
unsafe premises;
vehicle defect;
breakdown;
overbooking;
refusal of service;
damaged product;
missing product;
Business insolvency; or
another fulfilment failure.

These matters are generally the Business’s responsibility under the Business Contract and applicable law.

19.1 Contact the Business

You should first contact the Business where the issue concerns the underlying Business Service.

Resurve may provide software support, records, or communication tools but is not required to substitute itself for the Business or perform the Business’s obligation.

19.2 Resurve assistance does not assume liability

If Resurve voluntarily:

contacts a Business;
forwards a complaint;
helps explain a payment state;
provides booking records;
facilitates communication;
applies a platform restriction; or
otherwise attempts to assist,

that assistance does not:

make Resurve a party to the Business Contract;
make Resurve responsible for the Business Services;
admit liability;
guarantee a refund; or
create an ongoing duty to mediate.

19.3 Business insolvency

If a Business becomes insolvent, ceases trading, disappears, or is otherwise unable to fulfil obligations, Customers may have rights against:

the Business;
a card issuer;
a PSP;
an insurer;
an insolvency process; or
another party

depending on applicable law.

Resurve does not guarantee a Business’s solvency or reimburse every Business default.

20. Customer safety and emergencies

Which means: Resurve is software, not an emergency-response service.

Resurve is not:

an emergency service;
police;
fire service;
ambulance provider;
roadside-rescue provider;
medical provider; or
safety-monitoring centre.

If there is:

immediate danger;
injury;
a serious collision;
fire;
theft in progress;
threat of violence;
medical emergency; or
other urgent physical-safety event,

contact the appropriate local emergency service or authority.

Do not rely on:

a Resurve chat;
support ticket;
email;
dashboard;
AI assistant;
notification; or
other Resurve feature

as a substitute for emergency assistance.

Resurve may provide links, records, phone numbers, or workflow tools for operational convenience without assuming responsibility for emergency response.

21. Notifications and electronic communications

Which means: Booking and account communications may be electronic. Keep your email and phone details current.

Resurve and Businesses may use the Services to send communications concerning:

Booking confirmation;
changes;
cancellation;
pickup;
return;
payment;
deposit;
documents;
security;
Customer Account activity;
disputes;
reviews;
service notices; or
other transactional or operational matters.

Communications may be delivered through:

email;
in-app notification;
Customer dashboard;
SMS;
WhatsApp;
push notification; or
another permitted channel.

21.1 Service communications

Where permitted by applicable law, you agree to receive electronic communications reasonably necessary to:

provide the Services;
administer your Customer Account;
secure your Account;
manage a Booking; or
provide legal notices.

Marketing communications are governed by applicable consent and opt-out rules and the Privacy Policy.

21.2 SMS and WhatsApp

Where SMS, WhatsApp, or a similar channel requires opt-in or another legal permission, use of that channel is subject to the required permission.

Message or data charges imposed by your telecommunications provider may apply.

21.3 Delivery is not guaranteed

Electronic communications can be delayed or fail because of:

incorrect contact information;
spam filtering;
device settings;
network outages;
provider failure;
blocked senders;
app permissions;
expired sessions; or
other causes.

You should not rely solely on a reminder to comply with a known Booking obligation.

For example, failure to receive a courtesy return reminder does not automatically extend a rental or waive a return deadline under the Business Contract.

21.4 Contact information

You are responsible for keeping Customer contact details reasonably current where those details are used to administer active Bookings.

22. Reviews, ratings, messages, photographs, and other Customer content

Which means: You own your content, but if you post it through Resurve you give us permission to host and use it for the platform.

“Customer Content” means content you submit through the Services, such as:

reviews;
ratings;
photographs;
videos;
messages;
comments;
feedback;
incident evidence;
profile information;
documents; or
other material.

You retain ownership of rights you lawfully hold in Customer Content.

22.1 Licence to Resurve

To the extent necessary to operate, secure, improve, administer, enforce, and promote the Services, you grant Resurve a:

worldwide;
non-exclusive;
royalty-free;
transferable; and
sublicensable

licence to:

host;
store;
reproduce;
transmit;
format;
adapt for technical purposes;
display;
make available;
distribute; and
otherwise use

Customer Content in connection with the Services and legitimate Resurve purposes described in these Customer Terms and the Privacy Policy.

For public reviews or content you deliberately make public, the licence includes displaying that content:

on Resurve;
on relevant Business pages;
in Resurve marketing or marketplace material where appropriate; and
through channels reasonably connected to operating or promoting the Services.

The licence does not give Resurve unrestricted ownership of your personal data.

Processing of personal data remains subject to the Privacy Policy and applicable law.

22.2 Rights and permissions

You represent that you have the rights and permissions necessary to submit Customer Content and grant the licence above.

You must not upload content that unlawfully:

infringes copyright;
infringes trademark;
violates privacy;
violates publicity rights;
discloses confidential information;
impersonates another person;
contains malicious code; or
otherwise violates third-party rights.

22.3 Reviews must be genuine

If you submit a review or rating, it must:

relate to a genuine experience or transaction;
reflect your genuine opinion;
not be fabricated;
not be created through a fake Booking;
not knowingly contain material falsehoods presented as fact; and
disclose a material incentive or commercial relationship where law requires disclosure.

22.4 Moderation

Resurve may, but is not obligated to, moderate Customer Content.

We may:

remove;
restrict;
de-rank;
refuse;
label;
investigate; or
preserve

Customer Content where we reasonably believe this is appropriate under:

law;
the AUP;
these Customer Terms;
review rules;
security requirements;
privacy rules; or
platform-integrity concerns.

Resurve does not generally guarantee the accuracy of Customer reviews or Business responses.

22.5 Retention after account closure

Public reviews, transaction evidence, or other Customer Content may remain after Customer Account closure where:

legally permitted;
reasonably necessary to preserve platform integrity;
required for a dispute;
associated with a Business record;
de-identified; or
otherwise retained as described in the Privacy Policy.

23. Prohibited Customer conduct

Which means: Do not use the Customer side of Resurve for fraud, harassment, system abuse, or fake transactions.

In addition to the Acceptable Use Policy, you must not use the Services to:

commit fraud;
create fake Bookings;
create fake reviews;
create artificial marketplace activity;
impersonate another person;
submit forged identity or licence information;
use stolen payment credentials;
harass or threaten Businesses, Customers, or Resurve personnel;
scrape or harvest information without authorisation;
attack, probe, overload, or compromise the Services;
bypass security or access controls;
manipulate payment states;
misuse refund or chargeback processes;
send spam;
publish unlawful content;
collect personal information about another user for an unrelated purpose;
interfere with another person’s Booking;
resell or transfer a Booking where the Business Contract prohibits it;
use bots or automated tools in a prohibited manner; or
otherwise violate applicable law, the AUP, or these Customer Terms.

24. Automated tools and AI agents

Which means: Do not send bots through Resurve unless the feature allows it.

Unless Resurve expressly permits it, you must not use a software agent, bot, scraper, autonomous system, browser automation, or AI agent to:

create Bookings;
access a Customer Account;
submit payment;
harvest listing information;
scrape Customer or Business data;
bypass CAPTCHA;
evade rate limits;
impersonate a human user;
submit reviews;
manipulate recommendations;
conduct bulk availability checks that impair the Services; or
otherwise interact with the Services automatically.

Where Resurve expressly supports agentic or automated access, additional technical or product rules may apply.

Resurve may technically restrict agent access.

An automated system acting at your direction does not excuse:

an unauthorised payment;
a false Booking;
misuse of data;
a breach of Business terms; or
other conduct for which you are legally responsible.

25. Promotions, credits, discounts, and referral benefits

Which means: Promo codes can have extra rules and may be cancelled if they are abused.

Resurve or a Business may offer:

promo codes;
credits;
vouchers;
referral benefits;
discounts;
rewards;
free periods; or
other promotions.

A promotion may be subject to separate terms concerning:

eligibility;
expiry;
geography;
minimum spend;
specific Business;
specific plan or Business Service;
number of uses;
transferability;
combination with other offers; or
other conditions.

Unless expressly stated otherwise, a promotional benefit:

has no cash value;
may not be sold;
may not be transferred;
may not be duplicated;
may not be used fraudulently; and
is subject to availability.

Resurve may cancel or reverse a Resurve-issued promotional benefit where reasonably necessary because of:

fraud;
duplicate Accounts;
technical error;
misuse;
violation of promotional terms; or
unlawful conduct,

subject to applicable law.

A Business-issued promotion remains primarily the Business’s responsibility unless Resurve expressly identifies itself as the issuer.

26. Third-party services and links

Which means: Payment providers, maps, wallets, login providers, and other integrations have their own terms.

The Services may contain or integrate:

PSPs;
wallets;
banks;
map providers;
navigation services;
identity providers;
social-login providers;
communications platforms;
vehicle-data providers;
roadside providers;
insurers;
external websites;
apps; or
other third-party services.

A third-party service may be independently operated and subject to separate terms and privacy policies.

Resurve’s inclusion of or interoperability with a third party does not necessarily mean Resurve:

owns the provider;
controls the provider;
endorses every provider decision;
guarantees availability;
guarantees security; or
assumes liability for the provider.

If you choose to use a third-party service, your relationship with the third party may be governed by that provider’s own terms.

Resurve may add, remove, replace, or disable an integration.

27. Intellectual property

Which means: Use Resurve as a Customer; do not copy or resell the software.

Resurve and its licensors own or license rights in:

Resurve software;
interface design;
source code;
object code;
databases;
documentation;
visual elements;
trademarks;
logos;
product names;
platform content; and
other Resurve intellectual property.

Businesses own or license their respective Materials.

27.1 Customer licence

Subject to these Customer Terms, Resurve grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use Customer-facing Services for their intended lawful purpose.

27.2 Restrictions

You must not, except where mandatory law expressly permits:

copy the software;
reproduce protected interfaces for commercial use;
resell the Services;
reverse engineer;
decompile;
disassemble;
derive source code;
circumvent access controls;
use Resurve marks in a way that implies affiliation;
create confusingly similar accounts or domains; or
otherwise exploit Resurve intellectual property beyond the permitted Customer use.

27.3 Business Materials

A Business may supply:

photographs;
logos;
vehicle descriptions;
service descriptions;
prices;
policies; and
other Materials.

Resurve does not grant you rights to commercially reuse Business Materials merely because they are visible through the Services.

28. Feedback

Which means: If you suggest a feature, Resurve can use the idea without owing a royalty.

If you voluntarily provide Resurve with:

ideas;
suggestions;
feature requests;
product feedback;
workflow recommendations; or
similar feedback

that is not Customer Content intended to remain private, you grant Resurve the right to use that feedback without compensation, royalty, or attribution obligation to the extent permitted by law.

Do not send Resurve confidential third-party information as feedback unless you are authorised to disclose it.

29. Platform availability and changes

Which means: Software can change or go down. Existing Business obligations do not become Resurve obligations because the app is unavailable.

Resurve may:

modify a feature;
add a feature;
remove a feature;
change an interface;
restrict a geographic market;
disable an integration;
perform maintenance;
respond to a security incident;
suspend functionality; or
discontinue a Customer-facing Service.

We aim to operate the Services reliably but do not guarantee uninterrupted, continuous, or error-free access.

Availability may be affected by:

internet failure;
telecommunications failure;
PSP failure;
cloud-provider failure;
cybersecurity incidents;
maintenance;
third-party APIs;
device failure;
force majeure;
legal restrictions;
Business configuration; or
other causes.

29.1 Active Business Contracts remain separate

If Resurve becomes unavailable while you have an active Booking:

the Business Contract generally remains in effect;
the Business remains responsible for Business Services;
you remain responsible for your obligations to the Business; and
you should use available Business contact information to manage urgent underlying-service matters.

Resurve downtime does not make Resurve the replacement rental operator or service provider.

29.2 Records

Where a platform outage affects a record, Resurve may later reconcile or correct:

booking states;
payment states;
messages;
timestamps;
notifications; or
other system information

using available reliable records.

30. Account suspension and termination

Which means: We can restrict Customer access for fraud, abuse, safety, or security reasons without taking over the Customer’s rental contract.

Resurve may suspend, restrict, or terminate access to some or all Customer Services where we reasonably believe:

these Customer Terms were breached;
the AUP was breached;
fraud occurred or is suspected;
payment abuse occurred;
an Account was compromised;
a user poses security risk;
unlawful conduct occurred;
a Customer threatens or harasses users or Resurve personnel;
identity information is materially false;
an authority or provider requires restriction;
continuing access would expose Resurve or another person to material legal, fraud, privacy, security, or safety risk; or
another legitimate reason permitted by law applies.

30.1 Immediate action

Resurve may act without advance notice where reasonably necessary for:

fraud prevention;
security;
payment abuse;
legal compliance;
emergency risk;
Account takeover;
evidence preservation;
serious harassment; or
another urgent concern.

30.2 Existing Bookings

Suspension of the Customer Account does not automatically cancel an existing Business Contract.

Where lawful and technically feasible, Resurve may provide limited information reasonably necessary to allow you to contact the Business or manage an active Booking.

30.3 Closing your Customer Account

You may close a Customer Account through available account controls or by making a valid request under the methods Resurve provides.

Account closure does not automatically:

cancel a Booking;
cancel a Business Contract;
cancel payment obligations;
require immediate deletion of legally retained data; or
erase dispute, fraud, accounting, security, or transaction records.

Retention is governed by the Privacy Policy and applicable law.

31. Business information and verification disclaimers

Which means: A Business being visible on Resurve is not the same thing as Resurve guaranteeing everything about it.

A Business may provide Resurve with:

company details;
licence information;
registration information;
tourism documentation;
insurance information;
fleet information;
address;
photographs;
pricing;
policies; or
other information.

Resurve may also conduct limited onboarding, compliance, quality, risk, or verification checks.

Unless expressly stated for a specific verification program, Resurve does not warrant that:

every Business document is genuine;
every document remains current;
every Business is properly licensed in every circumstance;
a Business has adequate insurance for your specific transaction;
a Business will comply with law;
a Business is financially solvent;
a Business will fulfil every Booking; or
a Business is suitable for your particular needs.

31.1 Badges and status indicators

If Resurve introduces a:

verification badge;
profile status;
quality label;
research participant label;
onboarding status;
preferred status; or
other marker,

the marker means only what the accompanying Resurve description expressly says it means.

It should not be interpreted as a guarantee of:

safety;
solvency;
legal compliance;
insurance coverage;
service quality; or
future performance

unless Resurve expressly states otherwise.

32. Disclaimers concerning Business Services

Which means: The Business—not Resurve—is responsible for the actual vehicle or service.

To the fullest extent permitted by applicable law, Resurve does not make a representation or warranty regarding:

the quality of Business Services;
vehicle safety;
vehicle roadworthiness;
vehicle cleanliness;
vehicle condition;
vehicle maintenance;
Business premises;
Business staff;
professional qualifications;
insurance coverage;
suitability;
availability;
lawfulness;
accuracy of Business-provided listing information;
Business conduct;
Customer conduct;
fulfilment;
refunds owed by the Business;
deposit decisions;
damage decisions;
repair estimates;
accident fault;
tolls;
fines;
third-party claims; or
other matters within the Business Contract.

The Business is responsible for its acts and omissions and for the Business Services it provides.

Where mandatory law gives you rights against Resurve that cannot be excluded, those rights remain unaffected.

33. Disclaimers concerning Resurve Services

Which means: We provide the software as reliably as we reasonably can, but software is not perfect.

To the fullest extent permitted by applicable law, the Resurve Services are provided on an “as is” and “as available” basis.

Except for warranties or guarantees that cannot lawfully be excluded, Resurve does not warrant that:

the Services will always be available;
the Services will be uninterrupted;
the Services will be error-free;
all information will always be accurate;
every Business listing will be current;
every notification will be delivered;
every payment status will update instantly;
every third-party integration will remain available;
every recommendation will be suitable;
every fraud attempt will be detected;
every review will be accurate;
every Business will fulfil its obligations; or
every defect will be corrected immediately.

Nothing in this section excludes any statutory guarantee that applies to Resurve’s own Services and cannot lawfully be excluded.

34. Limitation of Resurve liability

Which means: Resurve should not become financially responsible for the value or risk of an independent rental company’s entire real-world transaction.

This Section applies only to the extent permitted by applicable law.

34.1 Business Services are outside Resurve’s liability

Because Resurve is not the provider of the underlying Business Services, Resurve is not liable merely because of:

a Business’s breach;
unsafe vehicle;
Business negligence;
Business fraud;
Business cancellation;
Business insolvency;
Business licensing failure;
vehicle damage;
accident;
personal property loss;
theft;
injury caused by a Business or its vehicle;
service quality;
incorrect Business charge;
failure to refund;
deposit dispute;
Business misrepresentation; or
other Business act or omission,

except where Resurve is independently liable under mandatory law for its own conduct.

34.2 Excluded categories of loss

To the fullest extent permitted by law, Resurve and its directors, officers, employees, contractors, agents, affiliates, licensors, service providers, and suppliers will not be liable for:

indirect loss;
incidental loss;
special loss;
exemplary loss;
punitive loss;
consequential loss;
loss of profit;
loss of business;
loss of opportunity;
loss of goodwill;
loss of reputation;
loss of anticipated savings;
loss of data;
loss arising from Business Services;
loss arising from third-party services;
loss arising from inaccurate Business Materials; or
another category of loss that applicable law permits the parties to exclude.

34.3 Aggregate cap for Resurve Customer Services

To the fullest extent permitted by applicable law, Resurve’s total aggregate liability arising out of or relating to:

these Customer Terms;
a Customer Account;
Resurve’s Customer-facing software;
marketplace or storefront software;
payment-state functionality;
notifications;
reviews;
Resurve-operated Customer features; or
your use of the Services

will not exceed the greater of:

USD 100; or
the total amount you paid directly to Resurve for Resurve Customer Services, excluding amounts paid to Businesses for Business Services, during the 12 months immediately preceding the event giving rise to the claim.

This cap applies in the aggregate rather than separately to each claim.

Amounts that Resurve merely facilitates or records for a Business do not become amounts paid to Resurve for Resurve Customer Services for purposes of this cap.

34.4 Non-excludable liability

Nothing in these Customer Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Depending on the law that applies, this may include certain liability for:

fraud;
fraudulent misrepresentation;
wilful misconduct;
death or personal injury caused by negligence where exclusion is prohibited;
statutory consumer guarantees; or
other non-waivable obligations.

Where a particular exclusion is unenforceable but a limitation is permitted, liability will be limited to the maximum extent lawfully permitted.

35. Customer responsibility for unlawful misuse

Which means: If you deliberately misuse Resurve and that causes a third-party claim against us, you may be responsible for the resulting loss.

To the fullest extent permitted by applicable law, and without limiting non-waivable consumer rights, you are responsible for losses caused by your:

fraud;
intentional unlawful conduct;
malicious cyber activity;
knowing infringement of third-party rights;
knowingly false content;
forged documents;
chargeback fraud;
impersonation;
unauthorised use of another person’s payment credentials; or
other deliberate misuse of the Services.

Where permitted by law, you will indemnify Resurve against a third-party claim to the extent that the claim directly arises from:

Customer Content that you had no right to submit;
your intentional violation of another person’s intellectual-property or privacy rights;
your fraud;
your malicious use of the Services;
your material breach of the AUP that causes the third-party claim; or
an unauthorised representation by you that purports to bind Resurve.

This indemnity does not require a consumer to indemnify Resurve for Resurve’s own negligence, breach, or unlawful conduct where doing so would be prohibited or unfair under applicable law.

36. Disputes with a Business

Which means: Most rental or service disputes should be resolved with the Business, not converted into claims against the software company.

If a dispute concerns:

the vehicle;
service quality;
Business cancellation;
refund;
deposit;
damage;
insurance;
accident;
repair;
fuel;
mileage;
cleaning;
late return;
fine;
toll;
Business conduct;
Business policy; or
another Business Service matter,

you should generally resolve it directly with the Business using:

the Business Contract;
applicable consumer law;
applicable insurance;
the PSP process;
a card issuer process;
a regulator;
court; or
another available dispute mechanism.

36.1 Resurve may facilitate communication

Resurve may provide:

communication tools;
transaction records;
payment-state information;
document access;
support relating to the software; or
other reasonable platform assistance.

Resurve does not have to act as:

arbitrator;
judge;
insurer;
claims adjuster;
expert assessor;
mechanic;
debt collector; or
mediator

between you and a Business.

36.2 No binding decision on physical disputes

A Resurve employee’s operational comment, support response, status update, or technical assistance does not constitute a binding legal determination of:

fault;
negligence;
vehicle damage;
insurance coverage;
entitlement to a deposit;
criminal conduct;
consumer-law liability; or
another legal dispute

unless Resurve expressly enters into a written process stating otherwise.

37. Complaints about Resurve

Which means: If the problem is with Resurve’s own software or conduct, contact Resurve.

If your complaint concerns Resurve’s own:

Customer Account;
software;
marketplace interface;
privacy practices;
Resurve-issued promotion;
Customer Content moderation;
security;
Resurve communication; or
other Resurve-controlled conduct,

you may contact:

legal@resurve.net

For a matter concerning an underlying Business Service, contact the relevant Business first where appropriate.

Nothing in this section limits your right to use a regulator, consumer authority, court, chargeback process, or other remedy available under mandatory law.

38. Privacy

Which means: Resurve and the Business may have different legal roles for your information.

Personal data is processed as described in the Privacy Policy.

Depending on the processing:

Resurve may act as controller;
the Business may act as controller;
Resurve may process information for the Business;
a PSP may act independently;
a verification provider may act independently; or
another provider may have its own role.

A Business may have its own privacy notice governing how it processes:

driving licence data;
Customer contact information;
rental records;
incident information;
vehicle tracking data;
marketing data; or
other Customer information.

The Business remains responsible for its own privacy obligations.

39. Changes to these Customer Terms

Which means: Future use can be subject to updated terms, but we do not get to rewrite an already completed transaction retroactively whenever we want.

Resurve may amend these Customer Terms from time to time to reflect:

changes to the Services;
new features;
new markets;
security needs;
fraud-prevention needs;
legal or regulatory changes;
payment-provider requirements; or
other legitimate operational changes.

The “Last updated” date at the top identifies the latest revision.

39.1 Material changes

Where required by applicable law, Resurve will provide reasonable notice of a material change through:

email;
the Customer Account;
the Services; or
another reasonable electronic method.

Changes required urgently for:

law;
security;
fraud prevention;
abuse prevention;
provider requirements; or
other urgent risk

may take effect sooner where permitted by law.

39.2 Existing Bookings

Unless applicable law or the applicable Business Contract provides otherwise, a change to these Customer Terms does not retroactively amend the Business Contract between you and a Business.

A change to these Customer Terms may apply prospectively to your continued use of Resurve Services after its effective date.

If you do not agree to updated Customer Terms, you should stop using Resurve Customer Services, subject to completing or managing any existing Business Contract directly with the relevant Business.

40. Electronic contracting and records

Which means: Booking and accepting terms online can create valid electronic records.

To the extent permitted by applicable law:

clicking a button indicating acceptance;
creating a Customer Account;
confirming a Booking;
submitting an electronic request;
using an electronic signature;
or continuing to use a Service after valid acceptance

may constitute electronic acceptance or an electronic record.

Resurve may maintain electronic records concerning:

acceptance;
Account creation;
Booking;
payment;
communications;
documents;
timestamps;
consent; and
other transactions.

Nothing in these Customer Terms requires electronic treatment of a transaction where applicable law requires a different form.

41. Governing law and consumer forum rights

Which means: Mauritius law governs Resurve’s contract where legally allowed, but mandatory consumer law in your home country may still protect you.

These Customer Terms and non-contractual obligations arising out of or relating to them are governed by the laws of the Republic of Mauritius, without regard to conflict-of-law principles that would require application of another jurisdiction’s law, except to the extent mandatory law applicable to you requires otherwise.

Subject to mandatory consumer rights concerning venue or jurisdiction, disputes between you and Resurve arising from these Customer Terms or the Resurve Customer Services will be subject to the competent courts of the Republic of Mauritius.

Nothing in this section removes:

a mandatory right to bring proceedings in another forum;
a mandatory consumer-protection right;
a right to complain to a consumer or data-protection authority; or
another right that applicable law does not permit you to waive.

The governing law of your Business Contract may be different and is determined by the Business Contract and applicable law.

42. No waiver

Which means: If we do not enforce a rule once, that does not permanently remove it.

A failure or delay by Resurve in exercising a right under these Customer Terms does not waive that right.

Any waiver applies only to the specific matter for which it is given.

Nothing in this section allows Resurve to waive or restrict a consumer right where law prohibits it.

43. Severability

Which means: If one clause cannot legally be enforced, the rest of the Terms can continue.

If a court or competent authority determines that a provision of these Customer Terms is:

unlawful;
invalid; or
unenforceable,

the provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted.

If modification is not possible, the unenforceable part will be severed.

The remaining provisions will continue in effect.

44. Assignment

Which means: Your Customer Account is personal; Resurve can transfer its contract as part of a legitimate corporate transaction where law permits.

You may not assign or transfer:

your Customer Account;
these Customer Terms; or
Resurve-specific Customer rights

to another person without Resurve’s prior written consent, except where applicable law gives you a non-waivable right to do so.

This does not determine whether a Business permits transfer of a particular Booking; that is governed by the Business Contract.

Resurve may assign or transfer these Customer Terms in connection with:

a merger;
acquisition;
sale of shares;
sale of assets;
restructuring;
financing;
transfer to an affiliate; or
another lawful corporate transaction,

subject to mandatory consumer law.

45. No third-party rights

Which means: These Terms are between you and Resurve. The Business has its own contract with you.

Except where applicable law requires otherwise, these Customer Terms do not create an enforceable contractual right for a person who is not a party to them.

This section does not:

eliminate rights under the Business Contract;
affect a permitted successor or assignee;
remove statutory rights; or
prevent a person from enforcing a right independently granted by law.

46. Entire agreement with Resurve

Which means: These Terms govern your Customer-side software relationship with Resurve; the Business Contract separately governs the rental or service.

These Customer Terms, together with Resurve policies expressly incorporated into them, constitute the agreement between you and Resurve concerning Customer-facing Resurve Services.

They do not replace the Business Contract between you and a Business.

A statement by a Business, Affiliate, Customer, or unauthorised third party does not amend these Customer Terms on Resurve’s behalf.

Where Resurve enters into a specific written supplemental agreement with you for a particular Resurve feature, that supplemental agreement may modify these Customer Terms for that feature to the extent it expressly states.

47. English version and translations

Which means: We may translate these Terms, but the English version is the reference version where law allows.

Resurve may make these Customer Terms available in more than one language.

To the extent permitted by applicable law, if there is a material inconsistency between:

the English version; and
a translated version,

the English version controls.

This section does not override a mandatory local-language or consumer-protection requirement.

48. Survival

Which means: Closing your account does not erase things that logically still need to apply.

Provisions that by their nature should continue after termination or Account closure will survive, including provisions concerning:

existing Business Contracts;
accrued payment obligations;
Customer Content licences to the extent required for retained content;
intellectual property;
payment disputes;
fraud;
legal claims;
disclaimers;
limitation of liability;
privacy and retention;
governing law;
dispute provisions;
electronic records;
severability; and
other accrued rights or obligations.

49. Contact

For questions about these Customer Terms, legal notices concerning Resurve, or complaints about Resurve-controlled Customer Services, contact:

RESURVE LTD
Company No. 236684
Business Registration Number (BRN) C236684
Lot 2, Robert Rey Street
Roches Brunes, Beau Bassin
Mauritius

Email: legal@resurve.net

For questions or complaints about a particular rental, appointment, vehicle, product, refund, deposit, service, or other underlying Business Service, contact the relevant Business using the contact information supplied with your Booking or on its storefront.