Terms of Service

Last updated: 23 August 2026

Contracting party: RESURVE LTD, a company incorporated in Mauritius (Company No. 236684; Business Registration Number (BRN) C236684), with registered office at Lot 2, Robert Rey Street, Roches Brunes, Beau Bassin, Mauritius ("Resurve", "we", "us", or "our").

Governing law: Laws of Mauritius.

Contact: legal@resurve.net

These Terms of Service (the "Terms") govern access to and use of Resurve's business-facing software, websites, applications, storefront tools, reservation and booking tools, payment integrations, point-of-sale and operational tools, analytics, reporting, automation, messaging, APIs, marketplace or discovery surfaces, and related products and services that we make available from time to time (collectively, the "Services").

These Terms apply to businesses and persons acting for business or professional purposes. They are not the terms governing an End Customer's purchase, rental, booking, reservation, or use of goods or services supplied by a Business. End Customers may be subject to separate Resurve customer terms for their use of Resurve interfaces, but the underlying transaction remains between the Business and the End Customer as set out below.

By creating an Account, accepting an Order Form or paid plan, claiming a handle, publishing a storefront, enabling checkout, inviting an Authorized User, or otherwise accessing or using the Services, you agree to these Terms and our Acceptable Use Policy (the "AUP") and acknowledge our Privacy Policy. If you use a feature governed by additional terms, those additional terms also apply to that feature. Affiliate or referral participation is governed by separate Affiliate Program Terms and does not arise merely from use of the Services.

If you accept these Terms for a company, partnership, sole trader, organization, or other legal person, you represent and warrant that you have authority to bind that person. In that case, "Business", "you", and "your" mean that person and its permitted Authorized Users.

Everyday-language summaries under section headings are for convenience only and are not legally binding.

1. Definitions and Order of Precedence

Which means: These Terms are the main B2B contract for Resurve. Signed commercial terms can override them only where they specifically say so.

For these Terms:

"Account" means a Resurve business account.
"Account Owner" means the Business that is legally responsible for an Account.
"Authorized User" means an employee, contractor, agent, representative, or other person whom the Account Owner permits to use the Services through its Account.
"Business Data" means data, records, files, customer details, reservation information, operational information, financial information, and other data submitted to or generated through the Services for the Business, excluding Resurve's own system, telemetry, and aggregated or de-identified data.
"Business Services" means any goods, vehicles, rentals, accommodation, appointments, activities, products, services, extras, deposits, insurance arrangements, waivers, transport, delivery, or other offerings supplied or purported to be supplied by a Business to an End Customer.
"End Customer" means a customer, renter, guest, passenger, client, buyer, or other end user who interacts with a Business through or in connection with the Services.
"Materials" means trademarks, trade names, logos, photographs, videos, descriptions, listings, prices, policies, terms, FAQs, reviews supplied by the Business, and other content submitted by or for the Business.
"Order Form" means a written or electronic order, subscription selection, proposal, statement of work, or other commercial document accepted by the Business and Resurve that identifies Services, pricing, term, or other commercial terms.
"PSP" means a payment service provider, acquiring bank, card acquirer, payment gateway, wallet provider, or other third-party payment provider.

If documents conflict, the following order applies for the subject matter of the conflict: (1) a separately signed Order Form or written agreement that expressly overrides these Terms; (2) a data processing agreement, but only for personal-data processing matters; (3) applicable feature-specific supplemental terms; (4) these Terms; and (5) the AUP and other incorporated policies. A purchase order or other document issued by the Business does not modify these Terms unless Resurve expressly agrees in writing.

2. Business Eligibility, Accounts, and Authorized Users

Which means: The Account belongs to the Business. The Business is responsible for everyone it lets use the Account.

The Services are intended for business and professional use. You must be at least 18 years old and have legal capacity to enter into these Terms.
You must provide complete, current, and accurate information and keep it updated, including your legal or trading name, business registration information, contact details, billing information, and any licensing or verification information we reasonably request.
We may accept, reject, restrict, suspend, or close an Account where permitted by law, including where information cannot be verified, risk is unacceptable, or use may expose Resurve, an End Customer, a PSP, or another person to fraud, legal, security, regulatory, reputational, or operational harm.
The Account Owner is responsible for all activity through the Account and for every Authorized User, including permissions granted to staff, agents, contractors, and integrations.
Each Authorized User must use their own credentials where the Services support individual user access. Credentials must not be shared except through functionality expressly designed for shared access.
You must maintain reasonable security for credentials, devices, email accounts, authentication methods, and API keys and must notify us promptly at the contact address above if you suspect unauthorized access or compromise.
We may rely on instructions and actions authenticated through your Account unless we know or reasonably should know that they are unauthorized.
We may require multi-factor authentication, identity verification, business verification, or other security controls as a condition of access.
If Account ownership or control is disputed, we may request evidence and may temporarily restrict the Account while the dispute is resolved. We may determine administrative control based on the information reasonably available to us, without assuming responsibility for resolving the parties' underlying ownership, employment, shareholder, or contractual dispute.

3. Resurve Is a Software Platform, Not the Supplier of the Underlying Service

Which means: Resurve supplies software. The Business supplies the rental, vehicle, appointment, product, or other underlying service and carries the legal responsibility for it.

Resurve provides technology that helps Businesses operate, advertise, receive and manage reservations, communicate, record transactions, process or route information, connect to third-party services, and analyze operations.
Resurve is not the seller, supplier, lessor, rental company, fleet owner, vehicle owner, tour operator, travel agent, transport provider, broker, insurer, insurance intermediary, guarantor, employer, principal, fiduciary, bank, acquirer, payment institution, escrow provider, or merchant of record for the Business Services.
The contract for every Business Service is directly and exclusively between the Business and the End Customer. The Business is the seller, supplier, lessor, rental operator, or other principal, as applicable, and is the merchant of record for its sales and rentals unless the Business has separately appointed a third party other than Resurve to that role.
Resurve does not take possession, custody, or control of vehicles, keys, inventory, premises, goods, cash, deposits, or other property belonging to a Business or End Customer merely because the Services record or facilitate a transaction.
Resurve does not appoint the Business, its staff, or its contractors as Resurve's employees, representatives, mandatory agents, franchisees, partners, or joint venturers. The Business has no authority to bind Resurve, make representations on Resurve's behalf, incur obligations for Resurve, or promise an End Customer that Resurve will perform any Business obligation.
No agency, partnership, joint venture, franchise, employment, fiduciary, trust, bailment, or similar relationship is created by these Terms, a listing, a reservation, a marketplace placement, payment facilitation, onboarding assistance, or use of the Services.
Resurve is not obliged to inspect, supervise, verify, monitor, test, maintain, approve, certify, or guarantee any Business Service, vehicle, location, staff member, End Customer, licence, identity document, driver's licence, insurance policy, safety condition, ownership right, legal status, price, statement, or listing. If we offer verification, screening, data extraction, document capture, fraud signals, or similar tools, those tools are assistive only and do not transfer responsibility from the Business.
Resurve does not guarantee that an End Customer is who they claim to be, is legally entitled to enter a transaction, holds a valid licence, has sufficient funds, will comply with the Business's terms, will return property, or will not cause damage, injury, loss, fraud, chargeback, theft, or other harm.
Resurve has no obligation to intervene in, mediate, investigate, settle, defend, reimburse, or adjudicate any dispute between a Business and an End Customer or between a Business and any third party. We may choose to assist or pass communications between parties, but doing so does not create a duty to continue and does not make Resurve responsible for the outcome.

4. Business Responsibilities and Regulatory Compliance

Which means: You are responsible for operating a lawful, properly licensed and insured business and for safely delivering what you sell or rent.

The Business is solely responsible for:

the legality, quality, safety, condition, description, availability, pricing, delivery, performance, fulfilment, cancellation, refund, return, pickup, handover, inspection, and aftercare of all Business Services;
obtaining and maintaining every licence, permit, approval, registration, inspection, certification, authorization, insurance policy, tax registration, and other legal requirement applicable to its activities, locations, staff, vehicles, inventory, advertising, and End Customers;
complying with all applicable consumer-protection, tourism, transport, road traffic, insurance, employment, tax, privacy, electronic communications, anti-spam, accessibility, competition, sanctions, intellectual-property, health and safety, and other laws and regulatory requirements;
displaying accurate public-facing business identity and contact information and all disclosures required by law or reasonably necessary for an End Customer to make an informed decision;
maintaining and enforcing its own legally compliant customer terms, cancellation and refund policy, deposit policy, fulfilment policy, privacy notices, and any sector-specific terms required for Business Services;
ensuring that its customer-facing terms do not purport to bind Resurve or create obligations, warranties, guarantees, refunds, insurance, compensation, or liability for Resurve;
ensuring that Business staff and contractors are properly trained, authorized, supervised, licensed, insured, and legally engaged where required; and
handling all End Customer service, complaints, claims, refunds, incident reports, regulatory inquiries, and disputes relating to Business Services.

For vehicle rental or mobility Businesses, the Business is additionally and exclusively responsible for, as applicable: lawful ownership or authority to rent each vehicle; registration; roadworthiness; inspections; maintenance; recalls; tyres and mechanical condition; required Tourist Enterprise Licences and other permits; motor and commercial insurance; rental agreements; driver eligibility and licence verification; age restrictions; deposits and excesses; damage inspection; accident and theft procedures; traffic fines; roadside assistance; vehicle recovery; fuel and mileage policies; prohibited uses; replacement vehicles; delivery and collection; and all personal injury, death, property damage, loss-of-use, vehicle damage, and third-party claims arising from a rental or vehicle use.

If Resurve expands into another regulated vertical, the same principle applies: the Business, not Resurve, remains responsible for the regulated activity and all sector-specific legal obligations.

5. Listings, Prices, Availability, Reservations, and Customer Contracts

Which means: The Business controls what it lists and sells. Resurve is not responsible if the Business's information, availability, or customer contract is wrong.

The Business is responsible for the accuracy and completeness of its Materials, prices, taxes, fees, deposits, availability, inventory, calendars, policies, restrictions, eligibility requirements, promotions, and other customer-facing information.
You must not list or offer anything you do not own or have legal authority to supply, rent, license, or sell.
The Business is responsible for configuring inventory, availability rules, buffers, rates, taxes, deposits, add-ons, locations, opening times, minimum or maximum periods, cancellation rules, and all other commercial settings.
Reservation confirmations, availability calculations, automated documents, reminders, pricing calculations, and similar outputs depend on Business Data, configuration, third-party systems, and software logic. You must review operationally material information before relying on it, particularly before handing over high-value property, committing scarce inventory, issuing refunds, or taking irreversible action.
Resurve does not guarantee that the Services will prevent double bookings, stale inventory, synchronization delays, pricing errors, duplicate records, incorrect customer information, or human configuration errors.
A reservation recorded through the Services does not make Resurve a party to the Business's contract with the End Customer. The Business determines whether and when a booking becomes binding, subject to applicable law and the Business's customer terms.
The Business must honor valid customer commitments it has made and remains responsible for bookings and obligations created before suspension or termination of its Account.
If a Business uses a Resurve-hosted storefront or marketplace or discovery surface, the fact that Resurve generated or attributed demand does not alter the legal identity of the supplier or merchant of record.
Resurve does not guarantee search ranking, marketplace position, lead volume, booking volume, conversion rate, revenue, utilization, customer quality, or commercial results.

6. Payments, PSPs, Merchant Onboarding, Refunds, and Chargebacks

Which means: Payment providers handle payment processing. Resurve may connect the systems, but the Business remains responsible for its merchant account, settlements, refunds, chargebacks, and customer money.

The Services may connect to one or more PSPs or acquirers. Unless Resurve expressly states otherwise in a separate written agreement, payment processing is provided under a direct agreement between the Business and the applicable PSP, acquirer, or bank.
Resurve is not a PSP, bank, card acquirer, card issuer, e-money issuer, money transmitter, escrow provider, or custodian of Business or End Customer funds.
Resurve may assist administratively or technically with merchant onboarding, including collecting or transmitting know-your-customer (KYC), know-your-business (KYB), licensing, website, banking, ownership, or other application information to a PSP, acquirer, bank, or their service providers. This assistance does not make Resurve the underwriter, decision-maker, guarantor, or party to the merchant acquiring relationship.
You authorize Resurve to transmit to and receive from relevant PSPs, acquirers, banks, and service providers the information reasonably required to set up, maintain, support, reconcile, secure, or troubleshoot your payment integration, subject to applicable law and our Privacy Policy.
You represent and warrant that all information supplied for payment onboarding or compliance is accurate, complete, current, and not misleading and that you have authority and any required consent to provide it.
Approval, rejection, reserve requirements, security deposits, rolling reserves, settlement timing, payout holds, payout failures, card acceptance, fraud rules, payment limits, refunds, reversals, chargebacks, retrieval requests, fines, assessments, card-network rules, account freezes, termination, and similar payment matters are controlled by the relevant third party and are outside Resurve's control.
Any payment status displayed in Resurve is based on information available to the Services and may be delayed, incomplete, reversed, or later corrected. The PSP's or bank's records govern the actual movement and legal status of funds. Where payment status is operationally material, the Business should verify it before fulfilment.
The Business is responsible for all refunds, reversals, chargebacks, payment disputes, fraud losses, customer claims, taxes, penalties, and fees arising from its Business Services, except to the extent a PSP agreement expressly places responsibility elsewhere.
If Resurve suffers or pays any fee, charge, penalty, assessment, refund, reversal, chargeback, fine, or other amount because of the Business's transaction, conduct, breach, customer dispute, or failure to comply with PSP or card-network rules, the Business must reimburse Resurve on demand to the extent permitted by law.
Offline or manually recorded payments, including cash, bank transfer, mobile-wallet transfer, cheque, or manual payment confirmation, are entered or confirmed at the Business's risk. Resurve does not verify receipt of funds merely because a Business marks a transaction as paid.
You must not enter full payment-card numbers, card security codes, or other prohibited cardholder data into free-text notes, uploads, chat fields, or other unsupported fields. You must follow the payment flow and PCI-related controls supplied by the relevant PSP and Resurve.
Resurve may change, add, suspend, or remove supported PSP integrations. A third party's discontinuation or change of service does not create liability for Resurve.

7. Resurve Fees, Billing, Renewals, and Taxes

Which means: Resurve charges for its software under your selected plan. Fees already earned or committed are generally non-refundable.

Fees for the Services ("Fees") are shown in the applicable Order Form, pricing page, subscription selection, or other commercial offer. Fees may include subscription, transaction, usage, messaging, hardware, implementation, domain, add-on, support, or other charges.
Unless stated otherwise, Fees are exclusive of VAT, sales tax, withholding tax, duties, levies, or similar governmental charges. If Resurve is legally required to collect a tax on its Fees, that tax may be added to the invoice.
The Business is solely responsible for taxes, levies, tourism charges, duties, reporting, filings, invoices, and other obligations arising from the Business Services it supplies to End Customers. Resurve does not determine the Business's tax obligations merely because the Services calculate, display, record, or report tax-related information.
Paid subscriptions are billed in advance at the frequency stated in the applicable plan or Order Form. Usage-based and additional Fees may be billed in arrears or as incurred.
Unless an Order Form states otherwise, recurring paid subscriptions automatically renew for successive periods equal to the then-current billing period until cancelled in accordance with the cancellation method we provide.
If an Order Form includes a minimum commitment, fixed term, prepaid period, or committed quantity, cancellation does not remove Fees already due or committed for that period unless the Order Form expressly says otherwise.
Cancellation of a month-to-month or other renewable plan is effective at the end of the current paid billing period unless we expressly provide an earlier effective date.
Except where required by law or expressly agreed in writing, Fees are non-cancellable and non-refundable, and there are no prorated refunds for partial periods, unused features, low usage, customer disputes, or suspension caused by the Business's breach.
You must maintain a valid authorized payment method where required. We may retry failed charges and use lawful collection methods for overdue amounts.
We may suspend or restrict paid Services for non-payment. The Business remains liable for overdue amounts and reasonable third-party recovery costs to the extent permitted by law.
We may change Fees on at least 30 days' notice for an existing recurring subscription unless the change results from tax, law, a third-party pass-through charge, abuse prevention, or a separately agreed pricing mechanism. A new price applies no earlier than the next renewal after the notice period unless otherwise agreed.
Free trials, Research Beta access, promotional access, or complimentary plans may be changed or ended at any time. A free Research Beta does not automatically become a paid subscription unless the Business affirmatively accepts a paid plan or other paid offer.

8. Handles, Storefronts, Domains, Marketplace, and Distribution

Which means: Resurve can manage platform identifiers and distribution surfaces. A handle is not ownership of a Resurve domain or platform asset.

We may allow a Business to claim a handle, subdomain, profile, listing, storefront, location page, marketplace page, or similar identifier. These are licences to use platform functionality, not transfers of ownership in Resurve's domains, software, or naming system.
We may reject, reserve, rename, reclaim, suspend, or reassign a handle or identifier where it is misleading, inactive, unlawful, infringes rights, impersonates another person, conflicts with a platform or system label, creates security risk, or is reasonably required for platform operation.
The Business remains responsible for all Materials and customer-facing information published through its storefront, profile, listing, or marketplace presence.
Resurve may determine how marketplace, search, discovery, recommendation, ranking, attribution, or referral features operate and may change those systems without guaranteeing any position or level of exposure.
If a domain is purchased, registered, connected, or managed through a third-party registrar or provider, that provider's terms apply. The Business is responsible for renewal, registrant information, legal rights in the domain, and any fees unless an Order Form expressly states otherwise.
We do not guarantee uninterrupted ownership, renewal, DNS operation, search indexing, search ranking, or availability of a third-party domain or distribution channel.

9. Privacy, Business Data, and Data Protection

Which means: The Business remains responsible for the personal data it decides to collect from customers. Resurve processes data to provide and secure the software, subject to applicable data-protection law.

Each party must comply with data-protection and privacy laws that apply to its own processing activities, including the Mauritius Data Protection Act 2017 where applicable.
The Business is responsible for determining what End Customer and staff personal data it collects through the Services, the lawful basis for collection and use, the notices and consents required, the accuracy of the data, its retention instructions, and responses to data-subject requests for which the Business is the controller.
To the extent Resurve processes End Customer personal data solely on behalf of and on documented instructions from the Business, the Business acts as controller and Resurve acts as processor. The Business instructs Resurve to process that personal data as reasonably necessary to provide, operate, support, secure, maintain, troubleshoot, and improve the contracted Services and as otherwise documented by the Business through lawful use of the Services.
When acting as processor, Resurve will act on the Business's documented instructions except where applicable law requires otherwise and will implement technical and organizational security measures appropriate to the risk as required by applicable law. These Terms constitute a written processing arrangement for those limited purposes. If the parties enter into a separate Data Processing Agreement, that agreement controls for covered processing.
Resurve may process certain information as an independent controller where necessary for account administration, security, fraud prevention, billing, legal compliance, service analytics, product development, and other purposes described in the Privacy Policy.
The Business authorizes Resurve to use service providers and subprocessors where reasonably necessary to provide the Services, subject to Resurve's obligations under applicable law. Data may be processed outside Mauritius where permitted by applicable law and subject to the safeguards described in the Privacy Policy or an applicable Data Processing Agreement.
The Business represents and warrants that it has all rights, notices, consents, and other legal bases required to submit Business Data and personal data to the Services and to instruct Resurve to process it.
You must not use the Services to collect or process personal data in a way that violates the AUP, Privacy Policy, applicable law, or Resurve's documented restrictions.
Resurve may preserve, access, disclose, restrict, or retain data where reasonably necessary to comply with law, legal process, regulatory requests, fraud or security investigations, enforce these Terms, protect rights or safety, recover amounts owed, or maintain transaction and audit records.
On termination, the Business should export any Business Data it needs before access ends. Subject to applicable law, our Privacy Policy, backup cycles, and legitimate retention needs, we may delete or de-identify Business Data after termination and are not required to retain it indefinitely.

10. Security and Business Continuity

Which means: We take security measures, but no online system is risk-free. You still need your own controls and contingency plan.

Resurve may implement security measures appropriate to the nature of the Services and the risks involved. No method of storage, authentication, transmission, or online access is completely secure, and we do not guarantee that unauthorized access, malicious activity, outages, or data loss will never occur.
The Business is responsible for endpoint security, staff access, user permissions, password practices, devices, networks, integrations, exports, downloaded files, and third-party accounts under its control.
The Business must promptly remove access for staff or contractors who should no longer have it and must review permissions appropriate to the sensitivity of Business Data.
The Business should maintain reasonable contingency procedures and independent access to records necessary to continue essential operations during an outage, including any legally required records or information necessary to serve existing customers safely.
Where a loss or corruption of Business Data is caused by a Service failure for which Resurve is responsible and a usable backup is available, Resurve's obligation will be limited to using commercially reasonable efforts to restore affected data from available backups, subject to the liability provisions below and any separate written SLA.

11. Business Materials and Licence to Resurve

Which means: You keep your content, but you give us the rights needed to host, display, process, secure, and distribute it through the Services.

As between the parties, the Business retains ownership of its Materials and Business Data, subject to the rights granted in these Terms.
The Business grants Resurve and its service providers a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, copy, reproduce, format, adapt, transmit, display, distribute, cache, index, process, and otherwise use Materials and Business Data as reasonably necessary to provide, operate, secure, support, improve, and promote the Services and the Business's participation in them.
If the Business makes Materials public through a storefront, listing, marketplace, social distribution, embedded widget, or other public feature, the licence includes the right to display and distribute those Materials in connection with that feature and to generate technically necessary adaptations such as thumbnails, structured data, previews, translations, and responsive formats.
The Business represents and warrants that it owns or has all rights and permissions necessary for the Materials and Business Data and that their use as contemplated by these Terms does not infringe, misappropriate, or violate any person's intellectual-property, privacy, publicity, confidentiality, contractual, or other rights.
We may remove, restrict, disable, or preserve Materials where we reasonably believe they violate these Terms, the AUP, law, a third party's rights, or platform security.
Following termination, licences continue only to the extent reasonably necessary for backups, legal holds, audit and transaction records, dispute handling, content already lawfully distributed, and other rights or obligations that accrued before termination.

12. Resurve Intellectual Property and Use Restrictions

Which means: You can use the software for your business. You cannot copy it, reverse engineer it, or use it to build a competing product.

Resurve and its licensors retain all right, title, and interest in and to the Services, software, interfaces, designs, workflows, databases, documentation, APIs, models, reports, templates, platform structure, branding, trademarks, know-how, and other Resurve technology and intellectual property, including improvements and derivative works.
Subject to these Terms and payment of applicable Fees, Resurve grants the Business a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for its internal business operations during the applicable subscription term.
Except where mandatory law expressly permits and cannot be excluded, you must not, and must not allow another person to:
- copy, reproduce, modify, translate, create derivative works from, reverse engineer, decompile, disassemble, discover source code of, or attempt to derive underlying ideas, algorithms, models, structures, or non-public APIs from the Services;
- circumvent security, usage, plan, access, rate, checkout, or technical controls;
- scrape, crawl, harvest, or access the Services by automated means except through an API or functionality we expressly authorize;
- sell, resell, rent, lease, sublicense, time-share, provide service-bureau access to, or commercially exploit the Services for third parties without written permission;
- use the Services, non-public documentation, output structure, or confidential information to create, train, benchmark, or materially improve a competing product or service;
- conduct or publish penetration tests, vulnerability tests, benchmark tests, or comparative performance results without our prior written authorization; or
- remove proprietary notices or falsely imply sponsorship, certification, or endorsement by Resurve.
No rights are granted by implication. All rights not expressly granted are reserved.
You may not use or register "Resurve" or confusingly similar names, domains, social handles, ad keywords, logos, or marks in a manner that infringes or misrepresents association with Resurve.

13. Aggregated and De-identified Data

Which means: We may use platform-level statistics that do not identify a Business's customers as individuals to improve and understand the product.

Resurve may create and use aggregated, statistical, or de-identified information derived from use of the Services for security, analytics, benchmarking, capacity planning, research, product development, business intelligence, and commercial planning, provided that such information is not disclosed in a form that identifies an End Customer as an individual or reveals the Business's Confidential Information contrary to these Terms or applicable law.

14. Analytics, Accounting, Financial Reporting, Business Intelligence, and AI

Which means: Resurve can help you understand your business, but it is software—not your accountant, auditor, lawyer, tax adviser, insurer, or investment adviser.

The Services may include dashboards, ledgers, reports, forecasts, profitability calculations, utilization measures, accounting features, tax-related fields, depreciation calculations, cash-flow views, business intelligence, recommendations, anomaly detection, automated classification, AI-assisted outputs, or other analytical tools (collectively, "Analytical Features").
Analytical Features depend on Business Data, configuration, assumptions, integrations, timing, categorization, third-party information, and software logic. Outputs may be incomplete, delayed, inaccurate, or unsuitable for a particular legal, accounting, tax, insurance, financing, or commercial purpose.
Resurve does not provide accounting, audit, bookkeeping certification, tax, legal, financial, investment, insurance, actuarial, or other regulated professional advice through Analytical Features unless a separate written service expressly states otherwise.
The Business remains solely responsible for its statutory books and records, accounting policies, classifications, reconciliations, period close, inventory treatment, depreciation policy, tax treatment, VAT treatment, invoices, returns, filings, financial statements, management decisions, and compliance with applicable accounting standards and law.
You must review material outputs and obtain appropriate professional advice before relying on Analytical Features for filings, audits, financing, taxation, legal compliance, material asset decisions, or other consequential decisions.
Resurve does not warrant that any report is compliant with IFRS, GAAP, a tax authority's requirements, an auditor's requirements, a lender's requirements, or sector-specific accounting rules unless we expressly state that a specific report has been designed for that purpose.
AI-assisted or automated outputs may contain errors or unsuitable recommendations. The Business is responsible for human review of outputs before they are published, sent to End Customers, entered into official records, or used for consequential decisions.
No Analytical Feature creates a fiduciary, advisory, accountant-client, auditor-client, lawyer-client, insurer-insured, or similar professional relationship.

15. Messaging and Communications

Which means: If you message customers through Resurve, you are responsible for having permission to do so and for the content you send.

The Services may enable email, SMS, WhatsApp, push notifications, in-app messages, or other communications using Resurve or third-party providers.
The Business is responsible for the content, recipients, timing, lawful basis, opt-ins, opt-outs, templates, marketing permissions, and compliance of communications it initiates or configures.
Transactional or automated communications may fail, be delayed, be filtered, reach the wrong recipient because of incorrect Business Data, or be affected by third-party provider rules. Resurve does not guarantee delivery or receipt.
You must not use messaging features for spam, unlawful marketing, harassment, fraud, or other prohibited activity.
Resurve may monitor system-level messaging activity and, where legally permitted, process message content as necessary for delivery, security, abuse prevention, troubleshooting, and legal compliance.
We may suspend messaging features where required by a provider, law, abuse-prevention rule, or platform risk decision.

16. Third-Party Services and Integrations

Which means: Integrations depend on companies we do not control. Their failures and terms are not ours.

The Services may interoperate with PSPs, banks, messaging providers, hosting providers, mapping services, identity-verification tools, analytics services, domain registrars, accounting tools, APIs, social networks, app stores, and other third-party products or services ("Third-Party Services").
The Business's use of a Third-Party Service may require a separate account and acceptance of that provider's terms and privacy practices.
By enabling an integration, the Business authorizes Resurve to exchange information with the relevant provider as reasonably necessary for the integration.
Resurve does not control and is not responsible for Third-Party Services, including their availability, security, accuracy, pricing, terms, data practices, acts, omissions, outages, changes, suspensions, or discontinuation.
A third party's change or termination of access may cause a Resurve feature to change, degrade, or stop working. Resurve is not liable for resulting loss except to the extent liability cannot lawfully be excluded.
Resurve may replace or discontinue a third-party provider or integration at any time.

17. Beta, Preview, Research, and Experimental Services

Which means: Early features can break, change, or disappear and should not be treated like production services.

Features identified as beta, preview, research, pilot, early access, experimental, evaluation, development, or similar are "Beta Services".
Beta Services may be incomplete, unstable, inaccurate, unavailable, insecure relative to production features, or materially changed or discontinued without notice.
Beta Services are provided for evaluation and feedback and carry no service-level commitment, uptime commitment, data-retention commitment, or obligation to become generally available.
To the fullest extent permitted by law, Beta Services are provided "as is" and "as available" and Resurve has no liability for losses arising from reliance on Beta Services beyond any liability that cannot lawfully be excluded.
We may impose additional confidentiality, access, feedback, testing, or eligibility conditions for particular Beta Services.

18. Service Availability, Changes, Support, and Maintenance

Which means: We aim to run a reliable service, but we do not promise uninterrupted operation unless you have a separate SLA.

Unless a separate written Service Level Agreement expressly applies, the Services are provided without any guaranteed uptime, response time, recovery time, support time, or service credit.
The Services may be unavailable because of maintenance, deployment, capacity limits, internet or telecom failure, cloud-provider incidents, security events, third-party outages, legal requirements, force majeure, or other causes.
We may modify, improve, replace, restrict, or discontinue features, interfaces, workflows, integrations, plans, or technical requirements. We do not promise that a particular feature, integration, layout, or workflow will remain available indefinitely.
We may perform planned or emergency maintenance and may deploy changes without notice where necessary for security, reliability, fraud prevention, legal compliance, or urgent remediation.
Support is provided through the channels and service levels made available for the applicable plan. General support does not include legal, tax, accounting, insurance, PSP underwriting, or third-party provider support.
Documentation, examples, help content, implementation guidance, and support responses are informational and do not create warranties beyond these Terms or a separately signed agreement.

19. Confidentiality

Which means: Each side must protect the other side's genuinely non-public business information.

"Confidential Information" means non-public information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party") that is marked confidential or that a reasonable business person would understand to be confidential given its nature and the circumstances, including non-public product, security, technical, financial, pricing, customer, strategy, and business information.
Confidential Information does not include information that the Receiving Party can demonstrate: (a) is or becomes public without breach; (b) was lawfully known without confidentiality restriction before disclosure; (c) is lawfully received from a third party without confidentiality duty; or (d) is independently developed without use of the Disclosing Party's Confidential Information.
The Receiving Party will use Confidential Information only as reasonably necessary to perform or exercise rights under the agreement and will protect it using at least reasonable care.
The Receiving Party may disclose Confidential Information to employees, professional advisers, contractors, service providers, and financing or transaction advisers who have a need to know and are subject to confidentiality obligations appropriate to the information.
A Receiving Party may disclose Confidential Information where required by law, court order, or regulator, and where legally permitted will give reasonable notice to allow the Disclosing Party to seek protective treatment.
Confidentiality obligations continue for three years after disclosure, except that trade secrets and information protected for longer by applicable law remain protected for so long as they retain that status.

20. Suspension and Termination

Which means: You can cancel according to your plan. We can suspend or terminate for breach, risk, non-payment, or misuse, and existing customer obligations remain yours.

These Terms begin when the Business first accepts them or uses the Services and continue until all Services are terminated and all surviving obligations are satisfied.
The Business may cancel a renewable subscription using the cancellation method we provide, subject to any minimum term, committed Fees, or notice period in an Order Form.
We may suspend or restrict all or part of the Services immediately, with or without prior notice where reasonably necessary, if we believe: (a) the Business breached these Terms or the AUP; (b) Fees are overdue; (c) activity is fraudulent, abusive, unlawful, unsafe, or deceptive; (d) an Account or integration is compromised; (e) a PSP, regulator, court, network, or third-party provider requires action; (f) continued access creates legal, financial, security, reputational, or operational risk; or (g) suspension is necessary to protect Resurve, End Customers, other Businesses, or third parties.
We may terminate Beta Services or free Services at any time. We may terminate paid Services for convenience on at least 30 days' notice unless an Order Form provides a different termination right.
We may terminate immediately for material breach, repeated breach, fraud, unlawful conduct, abusive conduct toward Resurve personnel, security risk, insolvency, business cessation, falsified compliance information, or circumstances that would make continued provision unlawful or materially risky.
Suspension or termination does not cancel or transfer the Business's obligations to End Customers. The Business remains responsible for all existing reservations, refunds, rentals, deposits, customer communications, claims, and fulfilment obligations.
On termination or expiry: (a) the right to use the Services ends; (b) storefronts, listings, checkout, messaging, and integrations may be disabled; (c) unpaid and committed Fees become due according to the applicable plan or Order Form; and (d) the Business should export any required Business Data before access ends.
Except where required by law or expressly stated in an Order Form, suspension or termination does not entitle the Business to a refund, credit, lost-profit payment, compensation for bookings, or reimbursement of third-party costs.

21. Disclaimers and No Warranties

Which means: The software is provided without promises that it will be perfect, uninterrupted, or suitable for every business decision.

To the fullest extent permitted by applicable law:

the Services, Beta Services, documentation, integrations, Analytical Features, marketplace surfaces, and all related outputs are provided "as is" and "as available";
Resurve disclaims all express, implied, statutory, and other warranties and conditions, including merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, completeness, availability, security, compatibility, and quiet enjoyment;
Resurve does not warrant that the Services will be uninterrupted, timely, secure, error-free, free from harmful code, or that defects will be corrected;
Resurve does not warrant that data, reports, prices, calculations, synchronization, availability, messages, payment status, fraud signals, AI output, analytics, accounting output, tax output, recommendations, or other results will be accurate, complete, current, or reliable;
Resurve does not warrant that use of the Services will comply with laws applicable to the Business, prevent fraud or loss, produce revenue or bookings, satisfy an End Customer, prevent disputes, or meet the Business's operational requirements; and
no oral or written advice, support response, sales statement, product demonstration, roadmap, estimate, forecast, or information obtained from Resurve creates a warranty or commitment unless expressly included in a written agreement signed by Resurve.

22. Limitation of Liability

Which means: Resurve's exposure is tightly capped. The Business carries the commercial and operational risk of its own business and customer transactions.

To the fullest extent permitted by applicable law:

Excluded damages. Resurve and its affiliates, directors, officers, employees, agents, contractors, licensors, and suppliers (collectively, the "Resurve Parties") will not be liable for any indirect, incidental, special, exemplary, punitive, consequential, or similar damages, or for any loss of profit, revenue, bookings, customers, opportunity, anticipated savings, goodwill, reputation, business, use, data, or business interruption, even if advised that such loss was possible.
Underlying transactions. The Resurve Parties will not be liable for any act, omission, breach, negligence, misconduct, fraud, injury, death, accident, theft, property damage, vehicle damage, product defect, service failure, cancellation, refund, deposit, chargeback, fine, insurance issue, regulatory issue, customer dispute, or other matter arising from or relating to a Business Service, an End Customer, the Business, the Business's staff or contractors, or another third party.
Specific technology risks. The Resurve Parties will not be liable for loss arising from double bookings, stale or incorrect availability, configuration errors, incorrect prices, failed or delayed messages, failed integrations, third-party outages, PSP decisions, settlement delays, payment reversals, fraud, chargebacks, unauthorized access caused by the Business, or reliance on Analytical Features, AI outputs, reports, or Beta Services.
Aggregate cap. Subject to paragraph 6 below, the total aggregate liability of all Resurve Parties combined for all claims arising out of or relating to the Services, these Terms, or an Order Form will not exceed the Fees actually paid by the Business to Resurve for the specific Services giving rise to the claim during the three (3) months immediately preceding the event first giving rise to liability. If the Business paid no Fees for those Services during that period, the aggregate cap is USD 100 (or the equivalent in the currency of the applicable Order Form).
The limitations apply regardless of the form or legal theory of the claim, including contract, tort, negligence, statutory duty, strict liability, misrepresentation, restitution, or otherwise, and even if a remedy fails of its essential purpose.
Nothing in these Terms excludes or limits liability to the extent that applicable law does not permit that liability to be excluded or limited, including liability arising from Resurve's fraud, wilful misconduct, or gross negligence where such exclusion or limitation is prohibited by law, or any other liability that cannot lawfully be excluded.
The Business agrees that the Fees reflect this allocation of risk and that the exclusions and cap are a fundamental basis of the bargain between the parties.

23. Release and Indemnification

Which means: If a claim comes from your business, your customers, your content, your compliance failures, or your transactions, you protect Resurve from it.

To the fullest extent permitted by law, the Business releases the Resurve Parties from claims arising out of disputes or losses between the Business and an End Customer, employee, contractor, supplier, insurer, PSP, bank, regulator, vehicle owner, property owner, or other third party, except to the extent the claim is based on Resurve's own liability that cannot be excluded under these Terms.
The Business will defend, indemnify, and hold harmless the Resurve Parties from and against all third-party claims, demands, proceedings, investigations, liabilities, damages, judgments, settlements, fines, penalties, assessments, costs, and expenses (including reasonable legal and professional fees) arising out of or relating to:
- the Business's breach of these Terms, the AUP, an Order Form, or applicable supplemental terms;
- the Business's violation of law, regulation, licence condition, permit requirement, tax obligation, or third-party right;
- any Business Service, including its listing, advertising, pricing, reservation, sale, rental, supply, condition, safety, legality, performance, fulfilment, cancellation, refund, deposit, return, delivery, pickup, damage, accident, injury, death, theft, insurance, or customer complaint;
- any act or omission of the Business, its Authorized Users, staff, employees, directors, agents, contractors, subcontractors, suppliers, or persons acting on its behalf;
- Materials, Business Data, customer data, instructions, representations, promises, customer terms, marketing, or communications supplied or initiated by the Business;
- infringement or alleged infringement of intellectual-property, privacy, publicity, confidentiality, or other rights by the Business or its Materials;
- the Business's collection, use, disclosure, transfer, retention, or other processing of personal data;
- spam, unlawful marketing, missing consent, or messaging activity initiated or configured by the Business;
- payment transactions, refunds, fraud, reversals, chargebacks, card-network or PSP rules, merchant onboarding information, or amounts owed because of the Business's activity; and
- for vehicle rental or mobility Businesses, any vehicle, driver, passenger, roadworthiness issue, licence issue, insurance issue, accident, collision, traffic offence, fine, personal injury, death, property damage, theft, loss of use, recovery, or roadside event connected with a Business Service.
Resurve will provide reasonable notice of an indemnified claim where practicable. Failure to give immediate notice does not relieve the Business except to the extent the delay materially prejudices the defense.
The Business may not settle an indemnified claim in a way that admits fault by, imposes liability on, restricts, or requires payment or action from a Resurve Party without Resurve's prior written consent.
Resurve may participate in or assume control of the defense with counsel of its choice where the claim creates material legal, regulatory, security, reputational, or platform-wide risk. The Business remains responsible for covered costs.
The indemnification obligations survive termination.

24. Intellectual Property Complaints

Which means: Report infringing content to us and we may remove it while we investigate.

If you believe Materials available through the Services infringe your intellectual-property rights, send a notice to legal@resurve.net identifying the protected work or right, the allegedly infringing material, where it appears, your contact details, the basis of your claim, and any supporting evidence. We may request additional information, remove or restrict content, notify the affected Business, or take other action we consider appropriate. We do not adjudicate ownership disputes and may restore content where appropriate unless a competent authority requires otherwise.

25. Governing Law and Disputes

Which means: The contract is governed by Mauritian law and disputes belong in Mauritius unless mandatory law says otherwise.

These Terms, every Order Form governed by them, and any non-contractual obligations arising from or connected with them are governed by the laws of Mauritius, without regard to conflict-of-law rules that would require application of another law.
Before starting court proceedings, a party must send the other a written notice describing the dispute and the relief sought and allow at least 30 days for good-faith efforts to resolve it, unless urgent interim, injunctive, security, intellectual-property, debt-preservation, or similar relief is reasonably required.
Subject to paragraph 2 and any mandatory law that cannot be excluded, the courts of Mauritius have exclusive jurisdiction over disputes arising out of or relating to these Terms, the Services, or an Order Form.
Nothing prevents Resurve from seeking urgent injunctive or protective relief in any competent jurisdiction to protect intellectual property, confidential information, systems, security, accounts, or data, or to prevent unlawful use of the Services.

26. Changes to the Services and These Terms

Which means: We can update the contract as the product and law change, with notice for material changes where appropriate.

We may update these Terms from time to time. The updated version will state its effective or last-updated date and will be made available through the Services or legal center.
Where reasonably practicable, we will provide advance notice of a material adverse change to these Terms by email to the Primary Email Address, Account notice, or another reasonable method. Changes required for law, regulation, security, fraud prevention, abuse prevention, or urgent platform risk may take effect sooner.
Continued use of the Services after an updated version takes effect constitutes acceptance of the updated Terms. If the Business does not agree, its remedy is to stop using and cancel the affected Services before the change takes effect, subject to Fees and commitments already accrued under an Order Form.
A modification requested by the Business is binding only if agreed in writing by an authorized representative of Resurve.

27. Electronic Contracting and Notices

Which means: Clicking, accepting online, and receiving notices electronically can form part of the legal contract.

The parties agree to conduct transactions electronically. Acceptance by checkbox, button, electronic signature, account registration, subscription activation, or other electronic action intended to show agreement may constitute acceptance to the extent permitted by applicable law.
The Primary Email Address and Account notices may be used for contractual, billing, security, operational, and legal communications.
You are responsible for keeping the Primary Email Address current and monitoring it. A notice sent to the latest Primary Email Address on file is treated as delivered when sent, except where applicable law requires a different rule.
Legal notices to Resurve must be sent to legal@resurve.net and should identify the Business, Account, nature of the notice, and relevant contact details.

28. General Terms

Which means: These standard clauses keep the agreement workable if ownership changes, something unexpected happens, or one clause fails.

Entire agreement. These Terms, incorporated policies, applicable supplemental terms, and Order Forms constitute the entire agreement about the Services and supersede prior proposals, discussions, representations, and agreements on the same subject, except for obligations expressly preserved in a signed agreement.
Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, employment, franchise, agency, fiduciary, trust, or similar relationship.
Assignment. The Business may not assign, transfer, novate, or delegate these Terms or an Account without Resurve's prior written consent. Resurve may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a financing, reorganization, merger, acquisition, sale of business or assets, or similar transaction.
Subcontracting. Resurve may use affiliates, contractors, and service providers to perform the Services, while remaining responsible for its obligations to the extent required by applicable law and these Terms.
Force majeure. Resurve is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, flood, cyclone, epidemic, pandemic, war, terrorism, civil disorder, labour disruption, government action, utility failure, internet or telecom failure, cloud or data-center failure, PSP or banking outage, third-party platform failure, or cyberattack not caused by Resurve's failure to meet a non-excludable legal obligation. Performance is excused for the duration and extent of the event.
No waiver. Failure or delay in exercising a right is not a waiver. A waiver is effective only for the specific instance and purpose for which it is given.
Severability. If a provision is held invalid, unlawful, or unenforceable, it will be enforced to the maximum extent permitted or modified to the minimum extent necessary, and the remaining provisions remain effective.
Cumulative rights. Rights and remedies are cumulative unless these Terms expressly state that a remedy is exclusive.
No third-party rights. Except for the Resurve Parties expressly protected by Sections 22 and 23, these Terms do not confer enforceable rights on any person who is not a party.
Language. These Terms are written in English. If Resurve provides a translation, the English version controls to the extent permitted by applicable law if there is a conflict.
Headings and summaries. Headings and "Which means" summaries are for convenience only and do not affect interpretation.
Survival. Provisions that by their nature should survive termination survive, including accrued payment obligations, confidentiality, data-retention rights, intellectual property, licence provisions needed for accrued rights, disclaimers, limitations of liability, releases, indemnification, dispute provisions, and general terms.

RESURVE LTD
Company No. 236684
Business Registration Number (BRN) C236684
Lot 2, Robert Rey Street
Roches Brunes, Beau Bassin
Mauritius
legal@resurve.net